Concur Expense Logo
Concur Expense Logo
SAP Concur

Concur Expense

Composite Score
8.1 /10
CX Score
8.0 /10
Category
Concur Expense
8.1 /10

What is Concur Expense?

Automate and improve the expense reporting process. Concur Expense is designed so your organization can easily enforce spending policies, capture receipts, process expense reports and make better business decisions based on timely, accurate data.

Company Details


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Awards & Recognition

Concur Expense won the following awards in the Expense Management category

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Concur Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

94 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Expense?

10% Negative
13% Neutral
77% Positive

Pros

  • Reliable
  • Respectful
  • Security Protects
  • Fair

Feature Ratings

Average 81

Multi Currency

85

Expense Detail Tracking

83

Single Sign-On (SSO)

83

Receipt Image Submission

82

Expense Policy Aware

82

Approval Workflow

81

Desktop Browser Support

80

Travel and Accommodation Booking

80

Expense Itemization

79

Travel Profile

79

Mobile App or Mobile Browser Support

79

Vendor Capability Ratings

Average 77

Business Value Created

81

Ease of IT Administration

79

Ease of Implementation

78

Quality of Features

78

Ease of Data Integration

78

Vendor Support

77

Breadth of Features

77

Availability and Quality of Training

76

Usability and Intuitiveness

75

Product Strategy and Rate of Improvement

74

Ease of Customization

72

Concur Expense Reviews

Rishabh M.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Easy to use but does not provide head wise totals

Likeliness to Recommend

2 /10

What differentiates Concur Expense from other similar products?

Ease of implementation with faster turnaround time than many other similar products. However, many features are missing in Concur or kept so hidden that too much effort to identify them is required.

What is your favorite aspect of this product?

Ease to capture instant expenses

What do you dislike most about this product?

Unnecessary multiple steps by software to first take photo, upload photo to expense, add expense to report - which can be done as single step

What recommendations would you give to someone considering this product?

Try alternate products like Fyle before making purchase decision for Concur

Pros

  • Security Protects
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Inspiring

Antonio G.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Organize project-based expense processes.

Likeliness to Recommend

9 /10

What differentiates Concur Expense from other similar products?

When we automate and integrate expense management with Concur Expense, we can capture expenses from multiple sources, make smart business decisions based on accurate data, and simplify the process for everyone. SAP Concur helps me create and manage ongoing expense reports without a lot of extra effort which is a big help, autofilling corporate charges is also a big help and eliminates a lot of manual entry that other systems need even for expenses simpler.

What is your favorite aspect of this product?

With SAP Concur, we rely heavily on automation, configuration, smart reporting tools, consulting services, and our relationship with our customer success manager, all of which help us take what would otherwise be a massive amount of work and simplify it so that we have the data we need to act. SAP Concur is excellent at classifying and arranging costs for individual projects, and it is simple to bundle items together to reduce the possibility of mistakes or miscategorization of any expense.

What do you dislike most about this product?

When you need to distribute multiple charges, it frequently gets more complex and difficult. Without an overarching project to assign to, the necessity for user-created groups, reports, and report details makes it highly likely that you will fail. Because we require accounting to be input when reporting costs, it would be fantastic if some validation was performed after entering it to see whether or not it was an acceptable accounting. Perhaps this is only a feature that my organization does not use, but anything that can be done to validate accounting in real time would be really beneficial.

What recommendations would you give to someone considering this product?

SAP Concur is extremely effective at fixing the problem of having accountants manually enter and upload all expenditures, but Concur performs a decent job of importing expenses and making it easy to attach receipts. Filling out expense reports is often the most difficult aspect of work travel; SAP makes it easier by integrating the majority of my spending from our company credit card.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2023

Spectacular with booking hotels of your choice.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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