PaperThin Inc.

CommonSpot

Composite Score

7.4 /10

CX Score

7.7 /10

10 Reviews Write a Review

Claim Software

What is CommonSpot?

PaperThin's web content management system CommonSpot is designed to specifically address the requirements of web content management, web experience management, brand management, social media management, document management, and community management, while satisfying the needs of digital marketers and business users at every technical level.

Company Details

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CommonSpot Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 84%
Negotiation and Contract:: 91%
Conflict Resolution:: 98%
Strategy & Innovation:: 95%
Service Experience:: 98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CommonSpot?

5% Negative

0% Neutral

95% Positive

Pros

Helps Innovate
Trustworthy
Effective Service
Saves Time

Feature Ratings

Average 84

Social Media Integration

Content Repository

Digital Asset Management

Multi Channel Support

Content Workflow Management

Content Security

Management Interface

Web Publishing Capabilities

Standard Templates

Analytics and Reporting

E-Commerce Integration

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of IT Administration

CommonSpot Reviews

Palak C.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Awesome Product

Likeliness to Recommend

10 /10

What differentiates CommonSpot from other similar products?

CommonSpot enables anyone with basic web skills to focus on content management rather than the complexities of HTML.

What is your favorite aspect of this product?

My company's marketers can optimise digital content and email campaigns across all web channels, particularly social media.

What do you dislike most about this product?

Shared definitions of custom elements or template layouts are not supported by CommonSpot. As a result, these must be recreated at each location.

What recommendations would you give to someone considering this product?

If you haven't tried it till yet you must give it a try once

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2020

Easy to use, fairly priced

Likeliness to Recommend

7 /10

Pros

Trustworthy
Effective Service
Fair
Altruistic

Cons

Slower Product Innovation
Less Productive
Commodity Features

CommonSpot

What is CommonSpot?

Company Details

Need Assistance?

CommonSpot Ratings

89 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love CommonSpot?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

CommonSpot Reviews

Palak C.

Awesome Product

Likeliness to Recommend

Pros

Easy to use, fairly priced

Likeliness to Recommend

Pros

Cons

Feature Ratings

Social Media Integration

Content Repository

Digital Asset Management

Multi Channel Support

Content Workflow Management

Content Security

Management Interface

Web Publishing Capabilities

Standard Templates

Analytics and Reporting

E-Commerce Integration

Vendor Capability Ratings

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of IT Administration