commercetools Customer Reviews 2024

commercetools

Composite Score

7.0 /10

CX Score

7.3 /10

28 Reviews Write a Review

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What is commercetools?

Develop a highly-functional, visually-appealing customer experience that is on brand using the modern commerce solution by commercetools. Unlike legacy vendors, we empower the way you work with game-changing features and functionality, so you can focus on creating the ultimate customer experience.

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commercetools Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on commercetools.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love commercetools?

3% Negative

0% Neutral

97% Positive

Pros

Helps Innovate
Enables Productivity
Respectful
Reliable

Cons

Under Delivered

Feature Ratings

Average 73

Order Portal

Payment Processing

Microsite Management

Order Management

Catalog Management

Content Localization

Reporting and Analytics

Retargeting Capabilities

Integrated Search

Content Management

Predictive Recommendations

Vendor Capability Ratings

Average 76

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Vendor Support

Ease of Customization

Breadth of Features

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 7.1

View commercetools in this category (opens in a new tab)

commercetools Reviews

Milind S.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Powerful highly integratable platform

Likeliness to Recommend

9 /10

What differentiates commercetools from other similar products?

Its microservices, cloud native and api driven platform. Easy to use and customise.

What is your favorite aspect of this product?

Easy to integrate and customise.

What do you dislike most about this product?

I didnt find any major issues with the platform

What recommendations would you give to someone considering this product?

Best MACH platform for ecommerce to use

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Amiya D.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

"Next Gen e-commerce System."

Likeliness to Recommend

9 /10

What differentiates commercetools from other similar products?

The adaptability of the framework and the simplicity with which an instance may be onboarded. In addition, there is a strong and better-documented API toolkit. commercetools offers a plethora of possibilities that can be readily enabled using contemporary interface technologies.

What is your favorite aspect of this product?

commercetools is essentially our headless eCommerce option for integrating with some other CMS and experiences providers like Adobe. This has enabled us to broaden our service to include support for many systems and affect our lives to suggest an effective solution.

What do you dislike most about this product?

There are no incoming/outgoing linkages or software connections. The idea of using commercetools or embracing a headless strategy for e-commerce might be difficult for businesses to grasp sometimes.

What recommendations would you give to someone considering this product?

I would suggest commercetools. Its frameworks are both robust and adaptable, making it easy to develop a huge eCommerce system. Cloud-based and Headless.

Pros

Efficient Service
Effective Service
Reliable
Trustworthy

Kimberly A.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

the arena's leading digital trade platform.

Likeliness to Recommend

9 /10

What differentiates commercetools from other similar products?

It hyperlinks all packages and frontends, scales without limit, and takes the benefit of fast time-to-marketplace for your company wishes. It permits you to pay attention to your middle competencies, while the vendor assures the availability and performance of the trade machine. It has gotten entry to client order facts and additional product facts to deliver an extraordinary enjoy in-save.

What is your favorite aspect of this product?

It has excellent documentation. It has a solid and scalable architecture and is also a cloud-native platform. It has many functionalities which might be needed for an eCommerce platform. Its intuitive and robust manipulate panel permits you to manipulate discounts, hold catalog data, access consumer and order statistics, and run campaigns. It is the correct basis for developing a feature-wealthy and rapid market with millions of products and heaps of providers. It has a contemporary frontend template to create your tailored trade websites.

What do you dislike most about this product?

commerce tools have pricing barriers. It has an imperative product grasp that doesn't provide product activation based totally on specific geographies structures. It additionally has data mapping obstacles. It doesn’t comprise a few present-day frontend SDKs. And it has some integration issues. Its vision for adopting a headless method to commerce can now and again be complex for companies to apprehend. It's not a turnkey eCommerce platform.

What recommendations would you give to someone considering this product?

All forms of agencies use commerce tools. It allows you to create effective, particularly customized commerce reviews whilst constructing a profitable, sustainable logo.

Pros

Helps Innovate
Enables Productivity
Inspires Innovation
Caring

commercetools

What is commercetools?

Company Details

Book a Free Demo Today!

Awards & Recognition

commercetools Ratings

82 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love commercetools?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Localization The solution provides support for multiple languages and currencies.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Management Includes collaboration, check-in/check-out, and version control.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

commercetools Reviews

Milind S.

Powerful highly integratable platform

Likeliness to Recommend

Pros

Amiya D.

"Next Gen e-commerce System."

Likeliness to Recommend

Pros

Kimberly A.

the arena's leading digital trade platform.

Likeliness to Recommend

Pros

Most Popular commercetools Comparisons

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Feature Ratings

Order Portal

Payment Processing

Microsite Management

Order Management

Catalog Management

Content Localization

Reporting and Analytics

Retargeting Capabilities

Integrated Search

Content Management

Predictive Recommendations

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Vendor Support

Ease of Customization

Breadth of Features

Availability and Quality of Training