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commercetools Logo
commercetools

commercetools

Composite Score
7.1 /10
CX Score
7.3 /10
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Category
commercetools
7.1 /10

What is commercetools?

Develop a highly-functional, visually-appealing customer experience that is on brand using the modern commerce solution by commercetools. Unlike legacy vendors, we empower the way you work with game-changing features and functionality, so you can focus on creating the ultimate customer experience.

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commercetools Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on commercetools.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love commercetools?

3% Negative
0% Neutral
97% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Reliable

Cons

  • Under Delivered

Feature Ratings

Average 74

Multi-Storefront

100

Multi-Language Support

88

Shopping Cart Management

84

ERP Integration

79

Payment Processing

78

Order Management

77

Catalog Management

76

Content Localization

75

Reporting and Analytics

70

Guided Selling

68

Integrated Search

67

Vendor Capability Ratings

Average 76

Business Value Created

84

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Quality of Features

78

Usability and Intuitiveness

78

Ease of Implementation

76

Ease of Data Integration

75

Vendor Support

75

Ease of Customization

75

Breadth of Features

72

Availability and Quality of Training

67

commercetools Reviews

Milind S.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Powerful highly integratable platform

Likeliness to Recommend

9 /10

What differentiates commercetools from other similar products?

Its microservices, cloud native and api driven platform. Easy to use and customise.

What is your favorite aspect of this product?

Easy to integrate and customise.

What do you dislike most about this product?

I didnt find any major issues with the platform

What recommendations would you give to someone considering this product?

Best MACH platform for ecommerce to use

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Amiya D.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Next Gen e-commerce System."

Likeliness to Recommend

9 /10

What differentiates commercetools from other similar products?

The adaptability of the framework and the simplicity with which an instance may be onboarded. In addition, there is a strong and better-documented API toolkit. commercetools offers a plethora of possibilities that can be readily enabled using contemporary interface technologies.

What is your favorite aspect of this product?

commercetools is essentially our headless eCommerce option for integrating with some other CMS and experiences providers like Adobe. This has enabled us to broaden our service to include support for many systems and affect our lives to suggest an effective solution.

What do you dislike most about this product?

There are no incoming/outgoing linkages or software connections. The idea of using commercetools or embracing a headless strategy for e-commerce might be difficult for businesses to grasp sometimes.

What recommendations would you give to someone considering this product?

I would suggest commercetools. Its frameworks are both robust and adaptable, making it easy to develop a huge eCommerce system. Cloud-based and Headless.

Pros

  • Efficient Service
  • Effective Service
  • Reliable
  • Trustworthy

Kimberly A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

the arena's leading digital trade platform.

Likeliness to Recommend

9 /10

What differentiates commercetools from other similar products?

It hyperlinks all packages and frontends, scales without limit, and takes the benefit of fast time-to-marketplace for your company wishes. It permits you to pay attention to your middle competencies, while the vendor assures the availability and performance of the trade machine. It has gotten entry to client order facts and additional product facts to deliver an extraordinary enjoy in-save.

What is your favorite aspect of this product?

It has excellent documentation. It has a solid and scalable architecture and is also a cloud-native platform. It has many functionalities which might be needed for an eCommerce platform. Its intuitive and robust manipulate panel permits you to manipulate discounts, hold catalog data, access consumer and order statistics, and run campaigns. It is the correct basis for developing a feature-wealthy and rapid market with millions of products and heaps of providers. It has a contemporary frontend template to create your tailored trade websites.

What do you dislike most about this product?

commerce tools have pricing barriers. It has an imperative product grasp that doesn't provide product activation based totally on specific geographies structures. It additionally has data mapping obstacles. It doesn’t comprise a few present-day frontend SDKs. And it has some integration issues. Its vision for adopting a headless method to commerce can now and again be complex for companies to apprehend. It's not a turnkey eCommerce platform.

What recommendations would you give to someone considering this product?

All forms of agencies use commerce tools. It allows you to create effective, particularly customized commerce reviews whilst constructing a profitable, sustainable logo.

Pros

  • Helps Innovate
  • Enables Productivity
  • Inspires Innovation
  • Caring

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