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Cognito Forms Logo Award Winner Product Badge
Cognito Forms

Cognito Forms

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Cognito Forms
8.8 /10

What is Cognito Forms?

Create unlimited forms with our easy-to-use, drag-and-drop form builder that has the layout and flexibility you need. Customize your style and embed your responsive form directly on your website or blog. Receive customized email notifications, view your entries from any device and create custom views to manage your workflow.

Company Details


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Awards & Recognition

Cognito Forms won the following awards in the Online Forms category

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Cognito Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cognito Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

97 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cognito Forms?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Feature Ratings

Average 87

Version Management

91

Security

90

Field Configuration and Customization

90

Mobility

89

Electronic Signatures

89

State Transformation

88

Drag and Drop Design

88

Workflow Automation

85

APIs and Integration

84

Data Analysis and Survey Function

80

Vendor Capability Ratings

Average 86

Ease of IT Administration

93

Vendor Support

92

Business Value Created

91

Ease of Implementation

90

Ease of Customization

89

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

78

Availability and Quality of Training

77

Cognito Forms Reviews

Kristyna B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Very user friendly and customizable

Likeliness to Recommend

9 /10

What differentiates Cognito Forms from other similar products?

The customer service is phenomenal

What is your favorite aspect of this product?

The ease of use and user friendliness

What do you dislike most about this product?

Inability to change the user information

What recommendations would you give to someone considering this product?

If you are looking for an easy to use application for only one specific area this is perfect

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Phil R.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Easy to use, and the best form builder

Likeliness to Recommend

10 /10

What differentiates Cognito Forms from other similar products?

Better customization options, including better rules and conditional logic capabilities than other similar products. We have used Cognito Forms to automate our sales order process and we have seen increased efficiency and ultimately profits.

What is your favorite aspect of this product?

Ease of use. We are a small company with no IT staff, and we have been able to create complex forms that collect all the required information from our customers. We have been able to easily set up notifications for these form entries as confirmation emails back to the customer as well as order entries to a shared inbox to our team. All of these aspects are highly customizable and most importantly easy to implement and deploy.

What do you dislike most about this product?

There isn't much to dislike, but one area I think there could be improvement is the viewing/storing of old data (form entries) I wish there was a way to archive data on the back end, so that you could more easily pull up and search old entries without large data sets clogging up the process. I know there are ways around this by creating a duplicate form

What recommendations would you give to someone considering this product?

If you need a solution for collecting and organizing information, Cognito Forms could be a good solution. For my business, with a highly customizable product line, we needed a solution that could use rules to collect and organize that data. Cognito Forms has saved us countless hours of correspondence between our customers as we collect the right data every time the first time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Darren M.

  • Role: C-Level
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Brilliantly simplistic but highly advanced.

Likeliness to Recommend

10 /10

What differentiates Cognito Forms from other similar products?

The support is outstanding but this is not clear when choosing the system, not sure how you would communicate this but it almost guarantee’s my ongoing use of the system.

What is your favorite aspect of this product?

The complexity of the field controls made very clear and easy to use. I have some very complex (to me !) calculations and it works perfectly.

What do you dislike most about this product?

There are some very basic fields missing and although I’m told they get put on the road map we have no visibility of that. A public roadmap or “Beta Group” roadmap allows user input and voting to guide best features.

What recommendations would you give to someone considering this product?

You won’t regret it (unless you need a feature that it doesn’t have because you don’t know when/if it’s coming)

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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