Clover Network

Clover

Composite Score

7.3 /10

CX Score

7.3 /10

5 Reviews Write a Review

Claim Software

What is Clover?

An all‑in‑one system so you can quickly set up, take payments, and manage just about everything.

Company Details

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Clover Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 90%
Conflict Resolution:: 95%
Strategy & Innovation:: 76%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Clover?

0% Negative

28% Neutral

72% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Under Delivered
Charges for Enhancements

Feature Ratings

Average 86

Credit Card Processing

100

Mobile Payments

Reporting Analytics

Security

Digital Wallet Integration

Multi Currency

Recurring Payments

Integration With Accounting System

POS Integration

POS Verification

Customer Support

Vendor Capability Ratings

Average 80

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Breadth of Features

Availability and Quality of Training

Clover Reviews

Robert F.

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Clover is a great fit for our retail business.

Likeliness to Recommend

9 /10

What differentiates Clover from other similar products?

Clover is used in a variety of industries. It is easy to implement, easy to use, and adaptable. They also offer consistent support either by a knowledge base. chat, or phone support.

What is your favorite aspect of this product?

It's easy to train new staff in the use of Clover and consequently ease to use and administer.

What do you dislike most about this product?

It is creates "orders" for transactions which is not necessary for our business. These can be confusing in reconciling transactions and cannot be removed.

What recommendations would you give to someone considering this product?

Clover is a secure way to process payments and gives alot of functionality.

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Clover

What is Clover?

Company Details

Need Assistance?

Clover Ratings

91 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Clover?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Reporting Analytics Reports and analytics created from payment data

Security Built-in security to protect payment information to prevent fraud and hacking

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Multi Currency Allows users to process payments in multiple currencies

Recurring Payments The ability to schedule payments at a cadence

Integration With Accounting System Provide integration with accounting software and ERP systems

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

POS Verification Support cardholder verification methods for POS transactions

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Clover Reviews

Robert F.

Clover is a great fit for our retail business.

Likeliness to Recommend

Pros

Feature Ratings

Credit Card Processing

Mobile Payments

Reporting Analytics

Security

Digital Wallet Integration

Multi Currency

Recurring Payments

Integration With Accounting System

POS Integration

POS Verification

Customer Support

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Breadth of Features

Availability and Quality of Training