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Cloudflare Logo
CloudFlare

Cloudflare

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Cloudflare
8.8 /10

What is Cloudflare?

Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all traffic routed through its intelligent global network, which gets smarter with each new site added. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Company Details


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Cloudflare Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cloudflare?

3% Negative
4% Neutral
93% Positive

Pros

  • Trustworthy
  • Helps Innovate
  • Continually Improving Product
  • Effective Service

Feature Ratings

Average 81

Vendor Capability Ratings

Average 79

Cloudflare Reviews

Trisha D.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Getting Dedicated CloudFlare SSL/TLS Certificate

Likeliness to Recommend

10 /10

What differentiates Cloudflare from other similar products?

I could be writing chapters on this, for the simple fact of how cool, powerful and useful this tools is. 1. The DDOS protection is so good that for the past 8 year, we have managed spikes in traffic, without it even affecting the uptime of our side. The fact that traffic could also be managed via Load Balancing is also a plus, for businesses whose websites are crucial for their operations. 2. The dedicated SSL/TLS certificate are very affordable, and apart from the aesthetic point of view, gives identity and credibility to the secured aspect of your online web presence. 3. The ability to manage multiple DNS is just perfect.

What is your favorite aspect of this product?

I love the Argo features, which improved our website loading time, by redirecting traffic into premium routes. The proxy features, which we usually do not pay attention, adds an extra layer of protection towards our web servers.

What do you dislike most about this product?

Customer support takes too long to response, especially when it comes to website security. However, I do understand that they have millions of users, and that this is not an easy task to manage this amount of customers. Pricing is a little too high also for some components, that should either be provided for free or bundled within an offer.

What recommendations would you give to someone considering this product?

When it comes to performance and security, I personally find that there is no match to CloudFlare. You can sleep on both ears, CloudFlare will take care of your website security without you having the burden of spending hundreds of dollars for website security tools and technicians.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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