What is Clio?
We're the most comprehensive, yet easy-to-use cloud-based law practice management software. Clio offers all you need to run a law practice from intake to invoice, with powerful features to manage cases, clients, documents, bills, appointments, time-tracking, reporting, and accounting.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
91 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Clio?
Pros
- Helps Innovate
- Continually Improving Product
- Respectful
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Billing
Calendaring
Email Management
Accounting and Financial Management
Document Management
Conflict Management
Time Management
Reporting Components
Case Management
Tasks and Workflow Management
Contact Management
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Business Value Created
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Clio Reviews
Jarold M.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
This software has all functions in one place
Likeliness to Recommend
What differentiates Clio from other similar products?
The Clio platform does not claim to be a closed, proprietary system. Instead, it forms the basis for daily lead, customer, time, document and billing management, complemented by nearly 200 third-party integrations, with new offerings coming online every month. Clio offers unlimited cloud storage and IOS/Android apps that make all your company information, customers and documents available 24/7. It's incredibly easy to use and easy to learn. I use virtually every aspect of the software on a daily basis and have been using it for over 10 years.
What is your favorite aspect of this product?
Timeslips integration was easy. Integration with Law Pay was also simple and LawPay is the best part of the program. Clio offers almost complete case and lead management services. Their support staff is responsive and if you engage them in a conversation about your firm's needs, they are eager to listen and learn. Since I started using it, Clio has steadily expanded their offerings which are a real value add. Their annual conference is a great networking and learning event.
What do you dislike most about this product?
Some of the features are confusing. Sometimes the way I format my subject columns changes and I have to reformat them from time to time. Also, I'm not sure how the issues are sorted in my open and closed issues, so I have to search for them, which is not as fast as I would like.
What recommendations would you give to someone considering this product?
It is easy to use and well thought out, it has many features, it integrates with many other software programs, it has very few bugs/bugs, the Clio team is great to work with, they are constantly improving the product, there are many Clio users, so lots of opportunities to collaborate.
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.
Adrian Eli B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Clio allows extensive organization
Likeliness to Recommend
What differentiates Clio from other similar products?
Clio has developed a faster, more accurate and affordable solution for legal aid attorneys; you don't need to rush to prepare your legal presence billing for upload to the CWA portal at the end of the month. Clio's matter management and billing features for legal aid attorneys and are designed to save hours, even days, in the legal aid billing process.
What is your favorite aspect of this product?
Built-in notifications ensure you'll never beat free legal aid again. Easy-to-read dashboards also mean you'll never miss an opportunity to request breakout rates and you can clearly see when to move a matter to the next stage. It is being used as an all-access tool.
What do you dislike most about this product?
The level of spam protection in the website form interface needs to be improved, there are regular issues that cause delays in loading time and document creation.
What recommendations would you give to someone considering this product?
In the past, invoicing could take days, but with Clio, legal assistance invoicing is much easier. Edit, store and organize your legal documents and matter communications securely from anywhere, Clio's customer service is fast and always helpful, tracking client fees and expenses is easy in Clio, and most of the desired financial reports can be found in Clio.
Pros
- Helps Innovate
- Reliable
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Daniel Ernesto R.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2022
Small Business Specialists
Likeliness to Recommend
What differentiates Clio from other similar products?
Clio automates tasks, minimizes paperwork. Streamlines daily tasks so you can get back to what matters most. Clio helps provide customer-centric billing that gets you paid faster. Accept online payments according to firm accounting rules, set up flexible payment plans and more.
What is your favorite aspect of this product?
Great if you have a simple setup; a few large billable customers who never pay upfront and you never offer a credit to or want to habituate an invoice format. Used by the entire strategy as the legal case management procedure. It is used to log calls, log emails, track deadlines, manage the calendar, manage contacts and generate documents.
What do you dislike most about this product?
The level of spam protection in the form interface for websites needs to be improved, lately we have received a lot of spam forms from people trying to scam the company or sell the company's services. It would be nice if there was only one login for Clio Manage and Clio Grow instead of having to login to both. Somewhat workable to have more control over the format of the invoices.
What recommendations would you give to someone considering this product?
Clio management software is great for tracking your time at different paces, tracking issue budgets, and tracking expenses. Clio is also ideal for companies that want to implement and use technology in their offices. If clients are at least somewhat tech savvy, they will also benefit and enjoy implementing Clio.
Pros
- Continually Improving Product
- Performance Enhancing
- Caring
- Respectful
Please tell us why you think this review should be flagged.
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