Cleo Integration Cloud Logo
Cleo Integration Cloud Logo
Cleo

Cleo Integration Cloud

Composite Score
8.0 /10
CX Score
8.3 /10
Category
Cleo Integration Cloud
8.0 /10

What is Cleo Integration Cloud?

Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across EDI, non-EDI, and API integrations that gives technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their integration strategy.

Company Details


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Awards & Recognition

Cleo Integration Cloud won the following awards in the Data Integration category

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Cleo Integration Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cleo Integration Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
92%
Conflict Resolution:
92%
Strategy & Innovation:
95%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cleo Integration Cloud?

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0% Negative
1% Neutral
99% Positive

Pros

  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product
  • Client's Interest First

Feature Ratings

Average 84

Data Virtualization

91

iPaaS

90

Synchronization and Replication

89

API Management and Orchestration

89

Data Quality Profiling and Cleansing

88

Metadata Management

88

Data Security

86

Real Time Integration

85

Multi Channel Support

82

Exception Handling and Notifications

81

Batch Integration

80

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Quality of Features

89

Product Strategy and Rate of Improvement

88

Ease of Data Integration

88

Business Value Created

88

Availability and Quality of Training

85

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

82

Ease of Customization

80

Vendor Support

76

Cleo Integration Cloud Reviews

Francisco R.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Modern EDI platform very easy to use.

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

We receive a large number of documents in a single day. All of these documents support a variety of transactions, ranging from XML to EDI. We work with 110, 315, 5850, 997, and many other numbers. As a result, we need a mapping, communication, and messaging platform that allows us to efficiently evaluate our data. We needed to upgrade our infrastructure and the apps we were using to manage our business's data transmission and data transformation operations. Our EDI technology was old, resulting in service outages and a lack of flexibility to match our trade partners' current business demands.

What is your favorite aspect of this product?

Cleo is a B2B platform with several connection and transformation possibilities. This wide platform allows our company to upgrade its existing data transmission and data transformation capabilities by allowing a slew of new features to interact with our trade partners. Cleo is compatible with our ecosystem. It searches the market for emerging trends and then suggests them. The real-time insights provided by Cleo Integration Cloud now affect our decision-making. Furthermore, we can address difficulties faster and take advantage of technological and operational synergy, which strengthens every function in our line of work.

What do you dislike most about this product?

It is easy to use because the program is not based on coding but on existing standards and reusable templates. It also supports all communication methods and protocols. However in some circumstances, Cleo still requires a premise infrastructure to be employed for the greatest overall platform performance.

What recommendations would you give to someone considering this product?

If you have a larger deployment, make sure to consider the business effect and the experience of your business partners during the deployment and migration project. Cleo makes mapping, communication, market analysis, and real-time decision making so much easier. You may quickly engage with many resources, avoiding the need to spend money on outsourcing. You may also get a bundle of all B2B platforms in one. All of these things are necessary for a successful business. Cleo Integration Cloud has shown to be beneficial in logistics. Give it a go, and you'll be pleased with the outcomes.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Janine W.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent software with great integration capacity

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

Cleo Integration Cloud is used by our firm for EDI to XML/Flat File to Flat File/Conversions and vice versa. Mapping builds are simple and do not need a thorough grasp of back-end code. File transfers are facilitated by pre-existing adapters for other CLEO products such as Harmony. The major advantage is the amount of time we have saved by eliminating manual operations that can now be completed using Cleo products.

What is your favorite aspect of this product?

It employs an excellent technique for project sharing and team collaboration in conjunction with a cloud repository. It is simple to discover how maps and integrations are made if you spend enough time in Clary Studio. The nicest thing about cleo Integration Cloud is that it provides a one-stop shop for all of our integration needs. Using many pieces of software for data transportation and translation might be time-consuming. Everything can now be done in one spot thanks to the CIC. This leads in a shorter learning curve and, as a result, less time required to get trading partners on board.

What do you dislike most about this product?

There is less control than when utilizing independent and local CLEO apps. There are always trade-offs, but when CIC is so much superior, I don't see this as a major disadvantage. The amount of customizing you can make in the CLEO panels is limited. Clarify and Harmony (VL Trader) data is written to distinct databases, preventing the panels from producing the most accurate SLAs. This is not a problem with the Cleo Hosted Cleo Integration Cloud. Cleo Cockpit is a dashboard display that has a new type of data acknowledgement and delivers maximum visibility on one screen.

What recommendations would you give to someone considering this product?

Discuss your requirements and any queries you may have with Cleo sales staff. Conduct enough research on current market items. This may be one of the greatest service providers I've ever worked with. They are customer-focused and communicate with us on a frequent basis to ensure that the product satisfies our requirements. When you want to take your EDI integrations to the next level, this is the tool you employ.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Khloe F. J.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great EDI platform with user-friendly features.

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

Cleo is the ideal solution for establishing SECURE EDI with your business partners. Cleo saves us the trouble and expense of renting a van. Control over security and workflow is critical, and CLEO delivers as a top-tier software package. Current use cases include measuring our delivery performance, the amount of back-end queries handled by our engineers, and the proportion of closed questions with positive comments from our customer care team. However, once we have the necessary skill set, we intend to expand this to automated report authoring and customer satisfaction.

What is your favorite aspect of this product?

We are now using their use cases to evaluate the effectiveness of our existing business systems as well as to track the performance of our couriers and workers. It enables us to give useful insights into cloud data in order to increase the number of successful deliveries and on-time delivery rates. Cleo is an EDI trade association that is simple to use and program. I particularly enjoy the proxy server in the DMZ, which permits safe incoming and outgoing transactions to my server behind the firewall. Cleo offers many additional useful functions and communication protocols, such as FTP and SFTP.

What do you dislike most about this product?

Documentation appears to be simple for certain functions but challenging for others. While customer service is good, it might take some time to react. The most difficult component was figuring out what information was required to generate a transactional handshake between the patrons. Cleo support team and my first business partner were fantastic, and once I was up and running, it all made perfect sense.

What recommendations would you give to someone considering this product?

It is one of the cloud services that, when utilized appropriately, may be beneficial. Our data is secure and extremely useful to the data analysis team. This is the finest thing we've done for our business since implementing the new ERP system. Allow Cleo to assist you with your next project; you will not be disappointed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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