

What is Cleo Integration Cloud?
Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across EDI, non-EDI, and API integrations that gives technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their integration strategy.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 95%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cleo Integration Cloud?
Pros
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Virtualization
iPaaS
Synchronization and Replication
API Management and Orchestration
Data Quality Profiling and Cleansing
Metadata Management
Data Security
Real Time Integration
Multi Channel Support
Exception Handling and Notifications
Batch Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Vendor Support
Cleo Integration Cloud Reviews

Francisco R.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Modern EDI platform very easy to use.
Likeliness to Recommend
What differentiates Cleo Integration Cloud from other similar products?
We receive a large number of documents in a single day. All of these documents support a variety of transactions, ranging from XML to EDI. We work with 110, 315, 5850, 997, and many other numbers. As a result, we need a mapping, communication, and messaging platform that allows us to efficiently evaluate our data. We needed to upgrade our infrastructure and the apps we were using to manage our business's data transmission and data transformation operations. Our EDI technology was old, resulting in service outages and a lack of flexibility to match our trade partners' current business demands.
What is your favorite aspect of this product?
Cleo is a B2B platform with several connection and transformation possibilities. This wide platform allows our company to upgrade its existing data transmission and data transformation capabilities by allowing a slew of new features to interact with our trade partners. Cleo is compatible with our ecosystem. It searches the market for emerging trends and then suggests them. The real-time insights provided by Cleo Integration Cloud now affect our decision-making. Furthermore, we can address difficulties faster and take advantage of technological and operational synergy, which strengthens every function in our line of work.
What do you dislike most about this product?
It is easy to use because the program is not based on coding but on existing standards and reusable templates. It also supports all communication methods and protocols. However in some circumstances, Cleo still requires a premise infrastructure to be employed for the greatest overall platform performance.
What recommendations would you give to someone considering this product?
If you have a larger deployment, make sure to consider the business effect and the experience of your business partners during the deployment and migration project. Cleo makes mapping, communication, market analysis, and real-time decision making so much easier. You may quickly engage with many resources, avoiding the need to spend money on outsourcing. You may also get a bundle of all B2B platforms in one. All of these things are necessary for a successful business. Cleo Integration Cloud has shown to be beneficial in logistics. Give it a go, and you'll be pleased with the outcomes.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
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Janine W.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Excellent software with great integration capacity
Likeliness to Recommend
What differentiates Cleo Integration Cloud from other similar products?
Cleo Integration Cloud is used by our firm for EDI to XML/Flat File to Flat File/Conversions and vice versa. Mapping builds are simple and do not need a thorough grasp of back-end code. File transfers are facilitated by pre-existing adapters for other CLEO products such as Harmony. The major advantage is the amount of time we have saved by eliminating manual operations that can now be completed using Cleo products.
What is your favorite aspect of this product?
It employs an excellent technique for project sharing and team collaboration in conjunction with a cloud repository. It is simple to discover how maps and integrations are made if you spend enough time in Clary Studio. The nicest thing about cleo Integration Cloud is that it provides a one-stop shop for all of our integration needs. Using many pieces of software for data transportation and translation might be time-consuming. Everything can now be done in one spot thanks to the CIC. This leads in a shorter learning curve and, as a result, less time required to get trading partners on board.
What do you dislike most about this product?
There is less control than when utilizing independent and local CLEO apps. There are always trade-offs, but when CIC is so much superior, I don't see this as a major disadvantage. The amount of customizing you can make in the CLEO panels is limited. Clarify and Harmony (VL Trader) data is written to distinct databases, preventing the panels from producing the most accurate SLAs. This is not a problem with the Cleo Hosted Cleo Integration Cloud. Cleo Cockpit is a dashboard display that has a new type of data acknowledgement and delivers maximum visibility on one screen.
What recommendations would you give to someone considering this product?
Discuss your requirements and any queries you may have with Cleo sales staff. Conduct enough research on current market items. This may be one of the greatest service providers I've ever worked with. They are customer-focused and communicate with us on a frequent basis to ensure that the product satisfies our requirements. When you want to take your EDI integrations to the next level, this is the tool you employ.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Khloe F. J.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jun 2022
Great EDI platform with user-friendly features.
Likeliness to Recommend
What differentiates Cleo Integration Cloud from other similar products?
Cleo is the ideal solution for establishing SECURE EDI with your business partners. Cleo saves us the trouble and expense of renting a van. Control over security and workflow is critical, and CLEO delivers as a top-tier software package. Current use cases include measuring our delivery performance, the amount of back-end queries handled by our engineers, and the proportion of closed questions with positive comments from our customer care team. However, once we have the necessary skill set, we intend to expand this to automated report authoring and customer satisfaction.
What is your favorite aspect of this product?
We are now using their use cases to evaluate the effectiveness of our existing business systems as well as to track the performance of our couriers and workers. It enables us to give useful insights into cloud data in order to increase the number of successful deliveries and on-time delivery rates. Cleo is an EDI trade association that is simple to use and program. I particularly enjoy the proxy server in the DMZ, which permits safe incoming and outgoing transactions to my server behind the firewall. Cleo offers many additional useful functions and communication protocols, such as FTP and SFTP.
What do you dislike most about this product?
Documentation appears to be simple for certain functions but challenging for others. While customer service is good, it might take some time to react. The most difficult component was figuring out what information was required to generate a transactional handshake between the patrons. Cleo support team and my first business partner were fantastic, and once I was up and running, it all made perfect sense.
What recommendations would you give to someone considering this product?
It is one of the cloud services that, when utilized appropriately, may be beneficial. Our data is secure and extremely useful to the data analysis team. This is the finest thing we've done for our business since implementing the new ERP system. Allow Cleo to assist you with your next project; you will not be disappointed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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