Cleo Integration Cloud Logo
Cleo Integration Cloud Logo
Cleo

Cleo Integration Cloud

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cleo Integration Cloud
8.0 /10

What is Cleo Integration Cloud?

Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across EDI, non-EDI, and API integrations that gives technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their integration strategy.

Company Details


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Awards & Recognition

Cleo Integration Cloud won the following awards in the Data Integration category

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Cleo Integration Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cleo Integration Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
94%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cleo Integration Cloud?

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0% Negative
1% Neutral
99% Positive

Pros

  • Acts with Integrity
  • Continually Improving Product
  • Helps Innovate
  • Client's Interest First

Feature Ratings

Average 84

Data Virtualization

91

iPaaS

90

API Management and Orchestration

89

Synchronization and Replication

89

Data Quality Profiling and Cleansing

88

Metadata Management

88

Data Security

85

Real Time Integration

85

Multi Channel Support

82

Exception Handling and Notifications

82

Batch Integration

80

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Quality of Features

90

Product Strategy and Rate of Improvement

89

Ease of Data Integration

88

Business Value Created

88

Availability and Quality of Training

85

Usability and Intuitiveness

84

Breadth of Features

83

Ease of IT Administration

82

Ease of Customization

80

Vendor Support

76

Cleo Integration Cloud Reviews

Laurence C.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

It guarantees the security of our data.

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

We are resolving streaming difficulties and system crashes using Cleo Integration. We can establish why an invoice was refused and identify rejected EDI transmissions. Structure and techniques for dealing with technical concerns with purchase orders have been established. We've also filled payment gaps by extracting rejections from Cleo and resubmitting them. Cleo saves us time by delivering tracking information and client bills to printers and forwarding customer orders to printers. This eliminates the need for us to manually enter this data into our system, reducing the possibility of human mistake.

What is your favorite aspect of this product?

We contacted the Cleo support staff because we needed assistance with simplifying and routing complicated files. While working with us, we appreciate the team's efforts to go above and beyond to assist us discover our unique needs and provide the most effective solutions. They moved promptly to the best option for our firm, which was really appreciated. For processing and resolving EDI operations, I greatly appreciate Cleo Integration Cloud. For strategic accounts, I can track EDI transmission, resend, and monitor invoice transmissions. I enjoy how you can see which accounts have refused bills.

What do you dislike most about this product?

Some features of the Cleo Integration Cloud interface might be complicated or difficult to use, but it's an excellent toolkit for integration projects of all sizes. It is also difficult to examine invoices that were not processed in bigger EDI transfers. For larger accounts, Cleo will confirm an approved transfer but will not react with rejected or unsuccessful bills. We cannot also observe minor line item rejects in bigger EDI shipments.

What recommendations would you give to someone considering this product?

This is one of the best EDI tools I've ever worked with, it takes some time to learn but it's honestly worth the effort.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Matthew R.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Solid platform with first-class support team.

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

Cleo enables us to handle third-party API integrations properly and grow services to meet customer demand. We may also use the product to process and alter data. It operates practically continuously, with no downtime. We've been utilizing Cleo Integration Cloud for a little more than four years. It allows us to scale our services in response to consumer demand. Before transferring data, we utilize the product to process and alter it. We discovered that the product, for the most part, performs services with minimum downtime.

What is your favorite aspect of this product?

It includes a powerful API and eCommerce capabilities. It simplifies the integration of many applications on a single platform. It is adaptable. It connects seamlessly with other apps in our ecosystem, making it extremely adaptable. Cleo Integration Cloud is a diverse and powerful technology that assists businesses in making informed decisions by making it simple to collect service information. It also simplifies cloud instance setup and maintenance, making it an excellent alternative for enterprises wanting to maximize their investment.

What do you dislike most about this product?

Before you can utilize Cleo Integration Cloud, you must first receive suitable training. Because the program is tough to use for beginners, and we originally ran some issues with it. Fortunately, the support team rectified the issue swiftly and with little interaction from me; they truly give amazing services and rapidly handle your issues.

What recommendations would you give to someone considering this product?

It's a great tool, but it takes some time to learn how to use it properly.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Angela P.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Integrate and host data in the cloud.

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

It is a cloud service that is housed in Cleo data centers. It offers a suite of services for the construction of IoT platforms, including remote monitoring of our devices, downtime prediction, and interaction with current systems. We have incorporated all of our company's most important information and have fast access to it because to Cleo's clean and modern interface. According to the communication protocol, the communication mode is rigorous. This protects data security and confidentiality. API connectivity is simple and works with all API connectivities.

What is your favorite aspect of this product?

Cleo Integration is a platform that has brought together all of my company's web development solutions. We utilize it to develop solutions using cloud-based technologies. The Cleo Integration service connects and manages data from external devices. It's nice to have an easy approach to handle all of the projects' and the web's data. The Harmony version makes it simple and efficient to share data and communicate effectively. It also provides smooth and flawless data transport. To send data from one location to another, an adhoc network, which is based on temporary transmission, is used.

What do you dislike most about this product?

It is more costly than current solutions like as AWS and provides less customization possibilities. In 40% of situations, documentation does not answer user problems and is less valuable. This is simply addressing broad concerns. When you don't have Mongoose OS or Zerynth, the user experience is less intuitive. It only accepts the HTTP 2 and gRPC protocols (AWS and Azure support all protocols commonly used in IoT, such as MQTT and AMQPS).

What recommendations would you give to someone considering this product?

Cleo is a program that allows us to have complete access to information in our department. Your technical team is well integrated with our users and responds quickly. With Cleo, the user firm may simply handle everything B2B, as well as all communication and scalability concerns. We can consolidate all of our data with one single platform and quickly establish ad hoc networks to move and manage data.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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