Cleo Integration Cloud Logo
Cleo Integration Cloud Logo
Cleo

Cleo Integration Cloud

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cleo Integration Cloud
8.0 /10

What is Cleo Integration Cloud?

Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across EDI, non-EDI, and API integrations that gives technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their integration strategy.

Company Details


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Awards & Recognition

Cleo Integration Cloud won the following awards in the Data Integration category

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Cleo Integration Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cleo Integration Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
94%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cleo Integration Cloud?

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0% Negative
1% Neutral
99% Positive

Pros

  • Acts with Integrity
  • Continually Improving Product
  • Helps Innovate
  • Client's Interest First

Feature Ratings

Average 84

Data Virtualization

91

iPaaS

90

API Management and Orchestration

89

Synchronization and Replication

89

Data Quality Profiling and Cleansing

88

Metadata Management

88

Data Security

85

Real Time Integration

85

Multi Channel Support

82

Exception Handling and Notifications

82

Batch Integration

80

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Quality of Features

90

Product Strategy and Rate of Improvement

89

Ease of Data Integration

88

Business Value Created

88

Availability and Quality of Training

85

Usability and Intuitiveness

84

Breadth of Features

83

Ease of IT Administration

82

Ease of Customization

80

Vendor Support

76

Cleo Integration Cloud Reviews

Carol H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Process optimization for cloud integration.

Likeliness to Recommend

8 /10

What differentiates Cleo Integration Cloud from other similar products?

We use this service in our business to safely transmit files to other individuals; it is a really useful tool for our team since it is highly practical and works very well; in the time that we have been using it, it has provided us with a wonderful experience, and we now feel quite comfortable. For our Office 365 and Sap databases, Cleo Integration Cloud provides a scalable, cost-effective, and high-performance cloud architecture. It enables more flexible delivery, transformation, management, and synchronization of trustworthy, integrated data from multi-cloud sources, our on-premises environment, and Big Data on the cloud.

What is your favorite aspect of this product?

It is the most effective method for transferring files while maintaining strong security requirements. One of the reasons I think this program is perfect for individuals is that it gives them complete control and visibility over their data at all times. Access controls, encryption, real-time syncing, drag and drop, workflow management, messaging, and search filtering are all wonderful features of the program. With a single click, we may use any form of data or procedure in an API. We automatically publish data and integration activities to Cleo EDGE as API endpoints.

What do you dislike most about this product?

I have not seen any flaws in its operation, which is a terrific and beneficial thing for us. The program has a high learning curve, and it may take some time for new users to acclimate to the interface, but once you get the feel of it, it is quite straightforward to work with.

What recommendations would you give to someone considering this product?

Cleo is a firm that specializes in cloud business software. Cleo integration is an excellent ally for large data storage. Manage a vast amount of work in a few simple steps. Cleo Integration Cloud is an ideal service to implement in any organization; it is a very functional system with a very affordable price; it provides the highest quality and professionalism in its service; and, while the platform has a steep learning curve, it is very easy to use once the person is familiar with its interface; it provides all of the necessary functions so that the people who use the software can have the best possible performance.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rachel (Helm) B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Connect and onboard trading partners

Likeliness to Recommend

10 /10

What differentiates Cleo Integration Cloud from other similar products?

Cleo's ecosystem approach automates end-to-end EDI and API transactions, delivers faster onboarding, and provides visibility into every integration flow so you can proactively manage your business, is a modern ecosystem integration platform used by world-class companies to solve today's end-to-end supply chain challenges. More than 500 industry-leading transportation and logistics providers choose Cleo Integration Cloud for integrated supply chain solutions.

What is your favorite aspect of this product?

The implementation options, core capabilities, breadth of business and operational connectors available, and the key business and technical outcomes you can expect. Also, learn about the important security and development features the platform makes possible, what industry certifications Cleo Integration Cloud has received, and Cleo's support and services options. You can connect, integrate and analyze end-to-end business flows across your ecosystem of partners, customers and markets.

What do you dislike most about this product?

Better and more descriptive error messages. Sometimes a rule set or process fails and the error message is not helpful. Storing data remotely means losing direct control over it.

What recommendations would you give to someone considering this product?

Based on existing standards and templates; scalable with multiple reuses; has industry-certified support for any and all communications standards and protocols; intuitive wizard-driven creation, testing and execution of end-to-end processes. It has self-service exception monitoring, interactive and transparent support with automated alert notifications. Uses templates, pre-defined partner profiles, connectors and a rich any-to-any transformation engine to capture revenue faster.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Caring
  • Respectful

Shirley A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent EDI platform with user-friendly features

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

Current use cases include measuring our delivery performance, the amount of back-end queries handled by our engineers, and the proportion of closed questions with positive comments from our customer care team. However, once we have the necessary skill set, we intend to expand this to automated report authoring and customer satisfaction. We don't have to spend hours debugging because Cleo handles the few difficulties that arise. Instead of correcting faults, our technical staff can focus on other initiatives and growing our business.

What is your favorite aspect of this product?

We are now using their use cases to evaluate the effectiveness of our existing business systems as well as to track the performance of our couriers and workers. It enables us to give useful insights into cloud data in order to increase the number of successful deliveries and on-time delivery rates. Customer service is excellent. The user interface is straightforward and appealing. Overall, we gain some useful trading information by employing this. We have more methods to interact than ever before, and customer service is always quick and thorough, eager to work not only with us but also with our partners.

What do you dislike most about this product?

The beginning was challenging, but we began the program shortly after its installation, so it was a learning experience for everyone. We love being able to enroll one or two clients at a time rather than making a large shift all at once. We now have no issues except that Cleo is expanding so quickly that our sales people are being promoted and new ones are being hired. We are still learning about the customisation of automated procedures that can assist us in creating work reports without the usage of an operator.

What recommendations would you give to someone considering this product?

It is one of the cloud services that, when utilized appropriately, may be beneficial. Our data is secure and extremely useful to the data analysis team. We have saved time and money by using Cleo since it has helped us to keep up to date and connected in today's volatile world and has allowed us to expand in ways we could not have envisioned two years ago.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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