Cleo

Cleo Integration Cloud

Composite Score

8.3 /10

CX Score

8.7 /10

62 Reviews Write a Review

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What is Cleo Integration Cloud?

Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across EDI, non-EDI, and API integrations that gives technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their integration strategy.

Company Details

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Awards & Recognition

Cleo Integration Cloud won the following awards in the Data Integration category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

3 Top Rated Capabilities

4 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Cleo Integration Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cleo Integration Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

3
Since last award

88 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cleo Integration Cloud?

0% Negative

1% Neutral

99% Positive

Pros

Acts with Integrity
Continually Improving Product
Helps Innovate
Client's Interest First

Feature Ratings

Average 84

Data Virtualization

iPaaS

Data Quality Profiling and Cleansing

API Management and Orchestration

Synchronization and Replication

Metadata Management

Data Security

Real Time Integration

Exception Handling and Notifications

Multi Channel Support

Batch Integration

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Customization

Vendor Support

Cleo Integration Cloud Reviews

Nancy S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Great Customer Service for a Great Product !

Likeliness to Recommend

7 /10

What differentiates Cleo Integration Cloud from other similar products?

As per my title, Cleo has a great customer service team that is handling a great product that is easy to use.

What is your favorite aspect of this product?

The favorite thing about Cleo is that it makes going digital a simple and non time consuming task.

What do you dislike most about this product?

Cleo cloud has a lot of products under it, and to be able to use them all then your bill will add up fast.

What recommendations would you give to someone considering this product?

I recommend to ask for demo account and setup a meeting with Cleo team and they will guide you all the way

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zahi N.

Role: C-Level
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Very good but complex

Likeliness to Recommend

7 /10

What differentiates Cleo Integration Cloud from other similar products?

Cleo is a very good solution that will help you cut a lot of costs for your company but the only problem is that its a bit hard to use

What is your favorite aspect of this product?

They have good response for tickets and are able to support you whenever needed.

What do you dislike most about this product?

Some of the operations are a bit complex to do and always have to get back to the support for help

What recommendations would you give to someone considering this product?

Cleo are good but there are others in the market, do your research and pick the best for you

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jonathan V.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Effective and fast.

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

It allows us to maintain a permanent flow of sensitive documents with total security for our company.

What is your favorite aspect of this product?

It has accelerated data loading and sorting, automated processes and is easily integrated with other applications via API. It also allows to translate data to EDI format.

What do you dislike most about this product?

It is complex to learn how to use it correctly.

What recommendations would you give to someone considering this product?

Contacting support is recommended for a correct implementation and use of the product.

Pros

Helps Innovate
Effective Service
Inspires Innovation
Saves Time

Cleo Integration Cloud

What is Cleo Integration Cloud?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

Cleo Integration Cloud Ratings

87 Likeliness to Recommend

1 Since last award

97 Plan to Renew

3 Since last award

88 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Cleo Integration Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

Exception Handling and Notifications Ability to catch, report, and handle exceptions; includes transaction logging and event viewing.

Multi Channel Support The ability to support and connect with channels including Cloud Services, Big Data Platforms, web, mobile, social, IoT, wearables, etc.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Cleo Integration Cloud Reviews

Nancy S.

Great Customer Service for a Great Product !

Likeliness to Recommend

Pros

Zahi N.

Very good but complex

Likeliness to Recommend

Pros

Jonathan V.

Effective and fast.

Likeliness to Recommend

Pros

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Feature Ratings

Data Virtualization

iPaaS

Data Quality Profiling and Cleansing

API Management and Orchestration

Synchronization and Replication

Metadata Management

Data Security

Real Time Integration

Exception Handling and Notifications

Multi Channel Support

Batch Integration

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Customization

Vendor Support