Cleo Integration Cloud Logo
Cleo Integration Cloud Logo
Cleo

Cleo Integration Cloud

Composite Score
8.0 /10
CX Score
8.3 /10
Category
Cleo Integration Cloud
8.0 /10

What is Cleo Integration Cloud?

Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across EDI, non-EDI, and API integrations that gives technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their integration strategy.

Company Details


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Awards & Recognition

Cleo Integration Cloud won the following awards in the Data Integration category

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Cleo Integration Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cleo Integration Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
92%
Conflict Resolution:
92%
Strategy & Innovation:
95%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cleo Integration Cloud?

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0% Negative
1% Neutral
99% Positive

Pros

  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product
  • Client's Interest First

Feature Ratings

Average 84

Data Virtualization

91

iPaaS

90

Synchronization and Replication

89

API Management and Orchestration

89

Data Quality Profiling and Cleansing

88

Metadata Management

88

Data Security

86

Real Time Integration

85

Multi Channel Support

82

Exception Handling and Notifications

81

Batch Integration

80

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Quality of Features

89

Product Strategy and Rate of Improvement

88

Ease of Data Integration

88

Business Value Created

88

Availability and Quality of Training

85

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

82

Ease of Customization

80

Vendor Support

76

Cleo Integration Cloud Reviews

Patrick M. H.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Reliable product with great customer service.

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

The number one issue we've had with the CIC platform is the grouping of our loads and associated documents as well as the ability to search for documents quickly, in a year we went from having roughly 20 EDI partners to having over 60. Cleo takes care of the few issues we encounter, so we don't have to spend hours debugging. Instead of correcting faults, our technical staff can focus on other projects and expanding our business.

What is your favorite aspect of this product?

Cleo customer service is second to none, although EDI will always have issues, the support team that works with us goes above and beyond to help us. The CIC platform is highly effective for document tracking since it is quick and responsive. The application is available 24 hours a day, 7 days a week and most problems are resolved automatically. Cleo pays attention to client input and updates and improves the product on a regular basis to make it better. We have more methods to interact than ever before and customer service is always prompt, thorough and eager to collaborate with both us and our partners.

What do you dislike most about this product?

The beginning was a little challenging, but we started the program soon after it was implemented, so everyone had to learn on their own. There have been challenges with the scalability of our work demands and the platform we are presently using but Cleo has been extremely responsive to our wants and issues they work to keep the system working even if data disruptions are a worry.

What recommendations would you give to someone considering this product?

To correctly plan your reach, consider the volume of data you'll need to process during peak hours CleoCloud has saved us time and money, thus it was well worth the investment, in today volatile world Cleo has helped us to stay current and connected while also allowing us to grow in ways we couldn't have anticipated two years ago.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Andrew T M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

More efficient EDI and MFT solution.

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

Organizations use Cleo Integration Cloud as an EDI, IB, MFT, OPDI, FTP and A2S solution, Cleo was ideal for real-time scheduled reporting, application integration and managing big data and file transfers. It also helped to securely exchange and validate documents between users. Cleo AI system also helped avoid data duplication issues within the organization, we were also able to improve the workflow by making the tasks very clear, concise and efficient. In addition, the integration with the treasury department had a decisive impact on the actual management of our business, including management, balances, payments and assets.

What is your favorite aspect of this product?

We were dissatisfied with all administrative processes in production before we started using Cleo after transferring to Cleo i began keeping track of everything in the department, including redundant procedures and we began better managing our time and operations, Cleo offers a number of distinguishing qualities that make it a more effective and efficient cloud integration solution. It also has more features than other comparable tools on the market. Cleo finest feature, in my opinion, is that it is scalable and gives accurate data insights linked with analytics, allowing for more effective and efficient business decisions.

What do you dislike most about this product?

There were some integration issues in the beginning, but we fixed them with the help of the Cleo support teams, and everything went perfectly fine after that. It has been a huge help in our organization delivering workflow, sales, and financial services that we could not obtain so easily and reliably before. It is an expensive instrument, but for what it provides and the results gained with its use, the price is totally acceptable and valid.

What recommendations would you give to someone considering this product?

Cleo is more than just a cloud integration platform; it can improve overall data security and organizational efficiency. It should be used by organizations with a high volume of data transactions and resources.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sophia C S.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Powerful cloud data integration platform

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

In our organization, we utilize Cleo Integration Cloud as an EDI, IB, MFT, OPDI, FTP and A2S solution. Cleo has proven quite helpful in real-time and scheduled reporting, application integrations, and managing large amounts of data and file transfers. It also aided in the safe sharing and validation of documents between users. We were also able to eliminate data duplication concerns in our business by utilizing Cleo's AI technology. Encrypted file transmission employing several protocols such as A2S and HTTPS ensures that our organization's data is extremely secure.

What is your favorite aspect of this product?

It boosts the performance of all of our apps across the enterprise. Since we deployed this solution, all of the application tools have been set to be able to govern the data, efficiency has been reached throughout our firm, and data analysis can now be carried out successfully. Cleo Integration Cloud provides a number of distinct characteristics that make it a more effective and efficient cloud integration platform. It also has more capability than other similar products on the market. The finest aspect of Cleo that I discovered is that it is scalable and gives accurate data insights linked with analytics, allowing me to make more effective a

What do you dislike most about this product?

It improves the performance of all our applications running across the organization. All the application tools have been configured to be able to control the data, efficiency has been achieved throughout our company and data analysis can now be carried out effectively since we implemented this product. Cleo Integration Cloud has many unique features, making it a more effective and efficient cloud integration tool. It also provides additional functionality than the other similar tools on the market.

What recommendations would you give to someone considering this product?

Cleo Integration Cloud does much more than a typical cloud integration platform and helps improve overall data security and organizational efficiency. Organizations with large data transactions and resources should use this. The software performance was reliable and the customer support team contacted us when we needed their help. Enterprise-wide data management and integration has improved effective planning and decision making.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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