Progress Software

RightSignature

Composite Score

4.1 /10

CX Score

4.0 /10

6 Reviews Write a Review

Claim Software

What is RightSignature?

Citrix RightSignature is an all-in-one, easy to use solution to help your business get all your important documents signed electronically. RightSignature offers a single guided experience to help you and your clients upload, transmit, fill out, sign, and return electronic contracts and documents with no scanning or faxing, and help at every step of the way.

Company Details

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RightSignature Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

57 Likeliness to Recommend

36 Plan to Renew

73 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 23%
Negotiation and Contract:: 27%
Conflict Resolution:: 22%
Strategy & Innovation:: 11%
Service Experience:: 18%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+20 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RightSignature?

38% Negative

0% Neutral

62% Positive

Pros

Transparent

Cons

Vendor's Interest First
Charges for Enhancements
Leverages Incumbent Status

Feature Ratings

Average 57

Security

Customizable Branding

User-Friendly

Templates

Regulatory Compliance

Notifications

E-Signatures

Audit Trail

Workflow

Third-Party Integration

Digital Signature

Vendor Capability Ratings

Average 60

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

RightSignature Reviews

Jesse L.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

A disappointment that leaves a lot to be desired.

Likeliness to Recommend

3 /10

What differentiates RightSignature from other similar products?

RightSignature tied itself to Sharefile, allowing for ease of transition between the two environments at the click of a button.

What is your favorite aspect of this product?

Due to its connection to ShareFile, both products interact well with each other.

What do you dislike most about this product?

The product is very barebones and doesn't offer a great experience. It breaks relatively often, disallowing simple actions like download offline randomly. The support for this product has been all but dropped.

What recommendations would you give to someone considering this product?

Compare the feature list and offerings of RightSignature with other industry leaders before commiting to what is essentially a dead application.

Pros

Transparent
Generous Negotitation
Client Friendly Policies
Acts with Integrity

Cons

Slower Product Innovation
Less Reliable
Less Productive

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2023

A Reliable Document Signing Solution

Likeliness to Recommend

7 /10

Pros

Continually Improving Product
Performance Enhancing
Helps Innovate
Enables Productivity

Cons

Vendor's Interest First
Less Generous

Francisco M.

Role: Human Resources
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Hard to use, disappointing product

Likeliness to Recommend

4 /10

What differentiates RightSignature from other similar products?

Harder to use

What is your favorite aspect of this product?

Maybe the layout

What do you dislike most about this product?

Overall UX

What recommendations would you give to someone considering this product?

Probably will find better price/quality in similar products

Pros

Respectful
Acts with Integrity
Transparent

Cons

Inhibits Innovation
Slower Product Innovation
Less Productive

RightSignature

What is RightSignature?

Company Details

Need Assistance?

RightSignature Ratings

57 Likeliness to Recommend

36 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+20 Net Emotional Footprint

How much do users love RightSignature?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Software provides appropriate data and access security.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Audit Trail View all previous activity including any recent edits and user access.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

RightSignature Reviews

Jesse L.

A disappointment that leaves a lot to be desired.

Likeliness to Recommend

Pros

Cons

A Reliable Document Signing Solution

Likeliness to Recommend

Pros

Cons

Francisco M.

Hard to use, disappointing product

Likeliness to Recommend

Pros

Cons

Feature Ratings

Security

Customizable Branding

User-Friendly

Templates

Regulatory Compliance

Notifications

E-Signatures

Audit Trail

Workflow

Third-Party Integration

Digital Signature

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Vendor Support

Business Value Created

Usability and Intuitiveness