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Cisco Systems

Cisco Umbrella

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Cisco Umbrella
8.9 /10

What is Cisco Umbrella?

Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.

Company Details


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Awards & Recognition

Cisco Umbrella won the following awards in the Secure Access Service Edge category

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Cisco Umbrella Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Umbrella.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Umbrella?

1% Negative
0% Neutral
99% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 86

Secure Web Gateway (SWG)

91

Enablement for Security Teams

90

Web Application and API Protection (WAAP)

89

Zero Trust

89

Viable Alternative VS Traditional MPLS

87

Network Sandboxes

87

Cloud Access Security Broker (CASB)

86

Firewall as a Service (FWaaS)

85

Remote Browser Isolation (RBI)

84

SD-WAN

82

Data Analytics / BI / AI

82

Vendor Capability Ratings

Average 85

Ease of Customization

88

Breadth of Features

88

Business Value Created

88

Ease of Implementation

87

Quality of Features

86

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Ease of Data Integration

84

Vendor Support

81

Availability and Quality of Training

81

Cisco Umbrella Reviews

Anthony O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Not the cheapest, but worth every penny!

Likeliness to Recommend

10 /10

What differentiates Cisco Umbrella from other similar products?

The massive I put from Cisco into the continuous development of Umbrella. The evolution from Umbrella DNS to SIG has been impressive, but new features and functionality are constantly being added. The inclusion of Cloud Malware analysis is great, and the future releases of Secure Connect are going to make Umbrella a "must have".

What is your favorite aspect of this product?

Ease of use. The Umbrella dashboard is VERY user friendly. Policy management is straight forward and the documentation is very well written.

What do you dislike most about this product?

The current lack or deep packet inspection through the cloud delivered firewall. For any business that only has outbound Web traffic, this is no issue. An IPSec tunnel to forward all traffic to Umbrella is fine. At the moment though for incoming sessions you would still need an NGFW at the business "edge".

What recommendations would you give to someone considering this product?

Try before you buy. Any good Cisco partner should be able to initiate a proof of value in around 20 minutes. Get hands on and play with the dashboard for a couple of pilot users for both on site and remote. You can define your policies easily and see how easy it is to deploy on large and small scale.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ernesto B.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

In my experience we feel that this tool is different from the others as it is very robust and does a great job in all situations, plus the best part of Umbrella is the ease of administration and the ability to handle individual client installations.

What is your favorite aspect of this product?

What we like the most about this tool is that Umbrella is lightweight and doesn't spend a lot of resources on the computers, which doesn't affect the internal work that is done in each one, apart from being very secure.

What do you dislike most about this product?

Since we have been using this tool we have not found any fault with the product as it does all the heavy lifting for us on the anti-malware side. It helps us meet certain filtering requirements required to pass the audit.

What recommendations would you give to someone considering this product?

We can recommend this product because for a centralized and functional protection, this tool is ideal.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Francisco G.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Cisco Umbrella from other similar products?

From our personal experience we find cisco different from other products as it is the fastest and easiest way to protect all users in a matter of minutes and reduces the number of infections and alerts sent from other security products.

What is your favorite aspect of this product?

What I like the most about this tool is that it is very easy to use as well as having a very interactive user interface, but what I like the most is that the policies can be configured for each type of network and device as needed.

What do you dislike most about this product?

Since we have been using it, I personally have not found it faulty, rather I feel comfortable because Cisco Umbrella, I can block and forward different websites from my corporate network. can monitor internet traffic.

What recommendations would you give to someone considering this product?

The Cisco umbrella in my company begins to be used for its ease of protecting digital assets, the approach to disposing of routes for particular devices for commercial use, the security of sending control to the cloud, intelligent maintenance of information management.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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