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Cisco Systems

Cisco Umbrella

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Cisco Umbrella
8.8 /10

What is Cisco Umbrella?

Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.

Company Details


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Cisco Umbrella Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Umbrella?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 86

Vendor Capability Ratings

Average 84

Cisco Umbrella Reviews

Philip H.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Fortifying Our Mobile Frontier

Likeliness to Recommend

8 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella is great at keeping users and locations safe. It's great that you can define security policies by identities, not locations. The Umbrella global backbone ensures consistent protection for internet activity.

What is your favorite aspect of this product?

Securing our mobile apps is crucial. Umbrella stops threats before they reach users by enforcing security at the DNS and IP layers. It can block bad sites before they reach users.

What do you dislike most about this product?

Umbrella's cloud-delivered model could add latency for mobile users in regions without global backbone peering points. Some apps need to be filtered on-site if they are very sensitive to latency.

What recommendations would you give to someone considering this product?

Today's employees demand seamless mobile access to digital products and services. But this makes our risk much bigger. Securing traditional office infrastructure is difficult enough. Mobile threats like risky WiFi, device compromises, and data leakage make it harder. Cisco Umbrella showed us a new way to provide security without affecting the mobile experience. Its smart proxy checks traffic for hidden threats, while dynamic filters block inappropriate content. Finally, we have the protection we need for our mobile-cloud transition.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Noemi D.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Secure Cloud Enablement

Likeliness to Recommend

8 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella provides secure internet access. Its DNS security can filter websites, limit cloud apps, and block threats. It works everywhere. Umbrella's cloud-delivered model ensures consistent policy enforcement anywhere users go. The management console lets you customize acceptable web categories and monitor internet activity. You also get security intelligence from Cisco Talos.

What is your favorite aspect of this product?

When I tell customers how to use Cisco Umbrella, I show them how it can make their internet security the same everywhere. Umbrella doesn't require on-premises hardware. It simply routes devices' DNS requests through its cloud.

What do you dislike most about this product?

Umbrella relies on the internet, so if links go down, it won't work. The policy engine can't adapt to changing user and app behaviors over time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anand B.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

It is very easy to use

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

clients cannot connect to common use pages although it's allowed on policies

What is your favorite aspect of this product?

Content filtering without putting extra load on the firewall

What do you dislike most about this product?

Price is little expencive

What recommendations would you give to someone considering this product?

User interface can be improved

Pros

  • Performance Enhancing
  • Unique Features
  • Security Protects
  • Reliable

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