Cisco Systems

Cisco Umbrella

Composite Score

8.8 /10

CX Score

9.2 /10

53 Reviews Write a Review

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What is Cisco Umbrella?

Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.

Company Details

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Awards & Recognition

Cisco Umbrella won the following awards in the Secure Access Service Edge category

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Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

7 Top Rated Features

2023

Cisco Umbrella Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Umbrella.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

98 Plan to Renew

2
Since last award

92 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Umbrella?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Secure Web Gateway (SWG)

Enablement for Security Teams

Zero Trust

Web Application and API Protection (WAAP)

Network Sandboxes

Viable Alternative VS Traditional MPLS

Cloud Access Security Broker (CASB)

Firewall as a Service (FWaaS)

SD-WAN

Remote Browser Isolation (RBI)

Data Analytics / BI / AI

Vendor Capability Ratings

Average 84

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Security Service Edge

Score 8.8

View Cisco Umbrella in this category (opens in a new tab)

Cisco Umbrella Reviews

Lawrence B.

Role: Industry Specific Role
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Amazing Product.

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella seamlessly integrates with other Cisco security products, such as Cisco Secure Firewall and Cisco Secure Endpoint, to provide a unified defense strategy across the entire network.

What is your favorite aspect of this product?

Cisco Umbrella provides multi-layered security to protect against a wide range of cyber threats, including malware, ransomware, and phishing attacks.

What do you dislike most about this product?

it may not be as effective against threats that do not rely on DNS resolution as it primarily relies on DNS for blocking malicious domains

What recommendations would you give to someone considering this product?

Consider your organization's existing security infrastructure and evaluate how well Cisco Umbrella integrates with your current environment.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Great Product

Likeliness to Recommend

10 /10

Pros

Efficient Service
Inspires Innovation
Respectful
Includes Product Enhancements

Kevin A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

One of the Best on the Market

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella provides confidence to users that the initial DNS request is checked, approved or filtered automatically via policy whether they are on or off the corporate network. Cisco integrate their individual point products together with other reporting and analysis toolsets, to provide an holistic view of security posture across an organisation.

What is your favorite aspect of this product?

Cloud delivered and managed Security makes policy changes a breeze and you can react to changing situations almost immediately from any location. Whether you are managing a whole site or an individual user group, the policy format and orchestration point is easy to navigate and control.

What do you dislike most about this product?

Email reporting formats need to improve as they are too basic and don't offer the right level of information.

What recommendations would you give to someone considering this product?

Consider Cisco Umbrella first before reviewing other vendor options. You'll find that Umbrella is one of the easiest to deploy, manage and keep fully operational. The distributed nature of the Cisco Datacentre's and the Anycast nature of Umbrella DNS services means it has a very high uptime compared to competitors.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Cons

Vendor's Interest First

Cisco Umbrella

What is Cisco Umbrella?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Cisco Umbrella Ratings

88 Likeliness to Recommend

2 Since last award

98 Plan to Renew

2 Since last award

92 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Cisco Umbrella?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

Network Sandboxes Sandboxes are used to safely execute suspicious code without risking harm to the host device or network.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Security Service Edge

Cisco Umbrella Reviews

Lawrence B.

Amazing Product.

Likeliness to Recommend

Pros

Great Product

Likeliness to Recommend

Pros

Kevin A.

One of the Best on the Market

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Secure Web Gateway (SWG)

Enablement for Security Teams

Zero Trust

Web Application and API Protection (WAAP)

Network Sandboxes

Viable Alternative VS Traditional MPLS

Cloud Access Security Broker (CASB)

Firewall as a Service (FWaaS)

SD-WAN

Remote Browser Isolation (RBI)

Data Analytics / BI / AI

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Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

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Ease of Data Integration

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