Cisco Systems

Splunk IT Service Intelligence

Composite Score

7.8 /10

CX Score

8.1 /10

34 Reviews Write a Review

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What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details

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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

7 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative

3% Neutral

93% Positive

Pros

Enables Productivity
Unique Features
Security Protects
Helps Innovate

Feature Ratings

Average 78

Event & Alert Management Automation

Analyze Activity Data

Security Operations Automation

Operational Task Automation

Analyze Discovery Data

Incident Management Automation

Machine Learning

Data Visualization

Performance & Capacity Management Automation

Problem Management Automation

Explainable and Trainable Algorithms

Vendor Capability Ratings

Average 77

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Splunk IT Service Intelligence Reviews

Advita M.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Really useful Product with excellent features

Likeliness to Recommend

7 /10

What differentiates Splunk IT Service Intelligence from other similar products?

One of the big differentiators for AIOps platforms is their ability to collect all formats of big data in varying velocity and volume.

What is your favorite aspect of this product?

Splunk is a powerful monitoring and analysis tool that collects, indexes, and analyzes machine-generated data in real-time.

What do you dislike most about this product?

Nothing as major but the dashboards can be more organized and accurate for client presentation.

What recommendations would you give to someone considering this product?

Must use and also give it a try. It will make daily activities much easier.

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Krishanu C.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use and great features as well.

Likeliness to Recommend

9 /10

What differentiates Splunk IT Service Intelligence from other similar products?

It provides a unified platform for monitoring, troubleshooting and incident response. It incorporates machine learning to analyze vast amounts of data generated by IT systems.it also has features of alerting and incident management. The customization capabilities offered are too good.

What is your favorite aspect of this product?

Machine learning capabilities

What do you dislike most about this product?

The complexity and the learning curve is a bit tough if you are a beginner.

What recommendations would you give to someone considering this product?

When considering the adoption of Splunk AIOps Platform or any similar product, it's important to carefully evaluate the specific needs and requirements of your organization. Here are some recommendations for someone considering Splunk AIOps: Understand Your IT Environment: Assess the complexity and scale of your IT environment. Consider the types of data sources, the volume of data, and the variety of systems in your infrastructure. Evaluate Use Cases: Identify specific use cases and challenges within your IT operations that you intend to address with an AIOps solution.

Pros

Generous Negotitation
Effective Service
Caring
Respectful

Poonam K.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Features are great!

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Features and functionality of product Integration with enterprise IT and security stack Vendor reputation and next-gen/cloud capabilities Customer Service/Technical SME expertise Cost/licensing models, etc.

What do you dislike most about this product?

Customer service can be more proactive

What recommendations would you give to someone considering this product?

Great product for scalability!

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Inspires Innovation

Splunk IT Service Intelligence

What is Splunk IT Service Intelligence?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Splunk IT Service Intelligence Ratings

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Splunk IT Service Intelligence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Splunk IT Service Intelligence Reviews

Advita M.

Really useful Product with excellent features

Likeliness to Recommend

Pros

Krishanu C.

Easy to use and great features as well.

Likeliness to Recommend

Pros

Poonam K.

Features are great!

Likeliness to Recommend

Pros

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Feature Ratings

Event & Alert Management Automation

Analyze Activity Data

Security Operations Automation

Operational Task Automation

Analyze Discovery Data

Incident Management Automation

Machine Learning

Data Visualization

Performance & Capacity Management Automation

Problem Management Automation

Explainable and Trainable Algorithms

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation