Cisco Systems

Splunk IT Service Intelligence

Composite Score

7.8 /10

CX Score

8.1 /10

35 Reviews Write a Review

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What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details

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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

3 Top Rated Features

2024

0 Top Rated Capabilities

7 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 89%
Conflict Resolution:: 91%
Strategy & Innovation:: 91%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative

3% Neutral

93% Positive

Pros

Enables Productivity
Unique Features
Security Protects
Helps Innovate

Feature Ratings

Average 77

Event & Alert Management Automation

Security Operations Automation

Analyze Activity Data

Analyze Discovery Data

Operational Task Automation

Data Visualization

Incident Management Automation

Machine Learning

Performance & Capacity Management Automation

Problem Management Automation

Explainable and Trainable Algorithms

Vendor Capability Ratings

Average 76

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Splunk IT Service Intelligence Reviews

Andrew D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy to use but very expensive

Likeliness to Recommend

8 /10

What differentiates Splunk IT Service Intelligence from other similar products?

The data ingestion ability is simple and the visualizations are nice

What is your favorite aspect of this product?

I like their machine learning platform and their anomaly detection

What do you dislike most about this product?

I think they need to further develop their ML platform

What recommendations would you give to someone considering this product?

They have an assortment of really great trainings, make the most out of them

Pros

Performance Enhancing
Reliable
Unique Features
Security Protects

Joe L.

Role: Operations
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

Complicated UI and Searching but Powerful

Likeliness to Recommend

8 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Usability is not as intuitive as some other SIEM platforms however with deep knowledge of the platform it exceeds the capability of some other competitors

What is your favorite aspect of this product?

Searching using the query language directly into the main page

What do you dislike most about this product?

Usability of the UI once completed a search. Outdated presentation of information.

What recommendations would you give to someone considering this product?

If the company is highly data-driven, Splunk can be a strong option for performing complex searches. If the main driver is the usability of the monitoring analyst another product should be considered.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Respectful

Cons

Vendor's Interest First

Splunk IT Service Intelligence

What is Splunk IT Service Intelligence?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

Splunk IT Service Intelligence Ratings

85 Likeliness to Recommend

95 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Splunk IT Service Intelligence?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Splunk IT Service Intelligence Reviews

Andrew D.

Easy to use but very expensive

Likeliness to Recommend

Pros

Joe L.

Complicated UI and Searching but Powerful

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Event & Alert Management Automation

Security Operations Automation

Analyze Activity Data

Analyze Discovery Data

Operational Task Automation

Data Visualization

Incident Management Automation

Machine Learning

Performance & Capacity Management Automation

Problem Management Automation

Explainable and Trainable Algorithms

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation