Cisco Systems

Splunk IT Service Intelligence

Composite Score

7.8 /10

CX Score

8.1 /10

35 Reviews Write a Review

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What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details

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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

7 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

94 Plan to Renew

75 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative

3% Neutral

93% Positive

Pros

Enables Productivity
Unique Features
Security Protects
Helps Innovate

Feature Ratings

Average 77

Event & Alert Management Automation

Analyze Activity Data

Security Operations Automation

Analyze Discovery Data

Operational Task Automation

Data Visualization

Incident Management Automation

Machine Learning

Performance & Capacity Management Automation

Problem Management Automation

Explainable and Trainable Algorithms

Vendor Capability Ratings

Average 76

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Splunk IT Service Intelligence Reviews

Shadab K.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Splunk ITSI: Powerful Insights Premium Investment

Likeliness to Recommend

8 /10

What differentiates Splunk IT Service Intelligence from other similar products?

This product stands out for its powerful data aggregation and visualization capabilities usingmachine learning to provide predictive analytics and anomaly detection. Its unique glass tables enable customizable, real-time monitoring of key business services, while the integration with Splunk’s extensive data platform ensures scalability and flexibility in handling diverse IT environments.

What is your favorite aspect of this product?

My favorite aspect of Splunk IT Service Intelligence is its glass tables, which provide a highly customizable, interactive visualization of service health and performance metrics. This feature enables teams to intuitively monitor critical services and make data-driven decisions in real time.

What do you dislike most about this product?

What I dislike most about Splunk IT Service Intelligence is its high cost, which can make it less accessible for smaller organizations or teams with limited budgets. Additionally, its complexity may require significant expertise and time to fully configure and optimize for specific needs.

What recommendations would you give to someone considering this product?

Start with a small and specific use case or service to get used to its features before scaling up. Use trial period to explore its capabilities and see if it aligns with your business needs. For large scale implementation, try to leverage their technical documentation.

Pros

Continually Improving Product
Trustworthy
Unique Features
Effective Service

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2024

A Must-Have for IT Operations

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mary W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Splunk ITSI monitors the infrastructure well

Likeliness to Recommend

8 /10

What differentiates Splunk IT Service Intelligence from other similar products?

We are using Splunk ITSI to prevent hardware resource issues and help our staff troubleshoot issues should they arise.

What is your favorite aspect of this product?

Splunk ITSI is an advanced AIOps platform, event manager, and robust infrastructure monitoring tool. For tracking, we use Splunk and make use of the free content packs that are offered out of the box. Detailed, real-time data on service availability and display was made available to the company.

What do you dislike most about this product?

The fallowing are some drawbacks: When is the next patch and maintenance window? Access control for role-based or multi-tenant ITSI

What recommendations would you give to someone considering this product?

If your environment has 100 devices or more, or if you work in a field where monitoring critical devices is essential, ITSI is the way to go. Key performance indicators and the ability to configure alerts should be customizable.

Pros

Continually Improving Product
Reliable
Efficient Service
Acts with Integrity

Splunk IT Service Intelligence

What is Splunk IT Service Intelligence?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Splunk IT Service Intelligence Ratings

85 Likeliness to Recommend

1 Since last award

94 Plan to Renew

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Splunk IT Service Intelligence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Splunk IT Service Intelligence Reviews

Shadab K.

Splunk ITSI: Powerful Insights Premium Investment

Likeliness to Recommend

Pros

A Must-Have for IT Operations

Likeliness to Recommend

Pros

Mary W.

Splunk ITSI monitors the infrastructure well

Likeliness to Recommend

Pros

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Feature Ratings

Event & Alert Management Automation

Analyze Activity Data

Security Operations Automation

Analyze Discovery Data

Operational Task Automation

Data Visualization

Incident Management Automation

Machine Learning

Performance & Capacity Management Automation

Problem Management Automation

Explainable and Trainable Algorithms

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation