Cisco Secure Email Logo
Cisco Secure Email Logo
Cisco Systems

Cisco Secure Email

Composite Score
8.3 /10
CX Score
8.7 /10
Category
Cisco Secure Email
8.3 /10

What is Cisco Secure Email?

Cisco Email Security offers high availability email protection against the constant, dynamic, rapidly changing threats affecting email today.

Company Details


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Awards & Recognition

Cisco Secure Email won the following awards in the Cloud Email Security category

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Cisco Secure Email Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Secure Email.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

6
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
98%
Conflict Resolution:
95%
Strategy & Innovation:
97%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Secure Email?

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0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Feature Ratings

Average 88

Malware Blocking

94

Email Account Protection

93

Administrator Dashboard and Reporting

90

End-User Warnings in Email Client Software

90

Anti-Spoofing Protection

90

Threat intelligence Information

90

Data Loss Prevention

89

User Flagging of Suspicious Emails

88

Phishing Protection

88

Managed Services Offering

86

Tagging

86

Vendor Capability Ratings

Average 86

Breadth of Features

90

Vendor Support

89

Business Value Created

88

Ease of IT Administration

87

Ease of Implementation

87

Product Strategy and Rate of Improvement

86

Quality of Features

85

Ease of Data Integration

85

Usability and Intuitiveness

85

Ease of Customization

81

Availability and Quality of Training

80

Cisco Secure Email Reviews

Khevin C.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Scanning inbound & outbound emails in real time

Likeliness to Recommend

10 /10

What differentiates Cisco Secure Email from other similar products?

When I first started using Cisco Secure Email, it was called Email Security and for the years that I've used it, I am yet to find its match for the following reasons: first of all, I felt like our network was impenetrable via email for the fact that all inbound emails, as well as outbound messages were scanned thoroughly. The multi-layered defense is unique in its kind, providing threat intelligence in real time, when it comes to email attachments.

What is your favorite aspect of this product?

I absolutely love the multi-factor authentication, making it almost impossible for a hacker to access an employee's email account remotely. The domain protection features are great also: having DMARC configured and enabled really gives this enhanced level of protection. Last but not least, threats are sandboxed and quarantined with the real-time malware block, making it virtually impossible for a network to be tampered.

What do you dislike most about this product?

The pricing might not be appropriate for small businesses and there are actually quite a number of complex configurations to be performed, requiring an IT specialist or team.

What recommendations would you give to someone considering this product?

Whether you are looking to enhance your level of protection for your email services, be it on-premises, in the cloud or hybrid, Cisco Secure Email provides a solution for all of these. They are amazing when it comes to advanced malware protection as well as phishing protection. They can easily spot a suspicious file as well as suspicious behaviors, thanks to their machine learning tools. For all these reasons, I recommend Cisco Secure Email.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brooke S.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Cisco SE: Protects Our Organization Brand Identity

Likeliness to Recommend

8 /10

What differentiates Cisco Secure Email from other similar products?

Cisco Secure Email offers multiple email protections such as domain, anti-virus, phishing, spoofing, domain and anti-spam which other competitive platforms fails to offer hence adding more technical processes of integrating with other email protection platforms.

What is your favorite aspect of this product?

The best thing about Cisco Secure Email is how it had eradicated manual procedures when protecting emails against attacks. With, we have realized high ROI by detecting various sorts of threats before they attack us hence maintaining high reputation for our organization.

What do you dislike most about this product?

Although Cisco Secure Email offers all and sophisticated email protection capabilities, it requires IT skills to integrate with external applications and lacks on-premise applications for Android and iOS systems.

What recommendations would you give to someone considering this product?

Maintain reputation of your organization by protecting emails from common threats, which can lead to massive financial losses.

Pros

  • Helps Innovate
  • Trustworthy
  • Caring
  • Client Friendly Policies

Vincent C.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Many features but complex management requirements

Likeliness to Recommend

8 /10

What differentiates Cisco Secure Email from other similar products?

The amount of granular control for the majority of the settings available.

What is your favorite aspect of this product?

The amount of configuration and detail possible for all the settings, reports, configurations.

What do you dislike most about this product?

Management is tedious and the GUI is not intuitive. I've required frequent assistance from their support team.

What recommendations would you give to someone considering this product?

Have someone trained in the product or send them to training or you will be relying on technical support quite a bit.

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Efficient Service
  • Less Effective Service
  • Wastes Time

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