Cisco Systems

Cisco Secure Email

Composite Score

8.0 /10

CX Score

8.3 /10

18 Reviews Write a Review

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What is Cisco Secure Email?

Cisco Email Security offers high availability email protection against the constant, dynamic, rapidly changing threats affecting email today.

Company Details

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Awards & Recognition

Cisco Secure Email won the following awards in the Cloud Email Security category

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4 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

11 Top Rated Features

2023

Cisco Secure Email Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Secure Email.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Secure Email?

0% Negative

3% Neutral

97% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Unique Features

Feature Ratings

Average 88

Malware Blocking

End-User Warnings in Email Client Software

Email Account Protection

Data Loss Prevention

Administrator Dashboard and Reporting

User Flagging of Suspicious Emails

Threat intelligence Information

Anti-Spoofing Protection

Artificial Intelligence / Machine Learning

Tagging

Phishing Protection

Vendor Capability Ratings

Average 86

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Quality of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Also Featured in...

Secure Email Gateway - Enterprise

Score 8.0

View Cisco Secure Email in this category (opens in a new tab)

Cisco Secure Email Reviews

Vincent C.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Many features but complex management requirements

Likeliness to Recommend

8 /10

What differentiates Cisco Secure Email from other similar products?

The amount of granular control for the majority of the settings available.

What is your favorite aspect of this product?

The amount of configuration and detail possible for all the settings, reports, configurations.

What do you dislike most about this product?

Management is tedious and the GUI is not intuitive. I've required frequent assistance from their support team.

What recommendations would you give to someone considering this product?

Have someone trained in the product or send them to training or you will be relying on technical support quite a bit.

Pros

Respectful
Reliable
Helps Innovate
Continually Improving Product

Cons

Less Efficient Service
Less Effective Service
Wastes Time

Cisco Secure Email

What is Cisco Secure Email?

Company Details

Need Assistance?

Awards & Recognition

Cisco Secure Email Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Cisco Secure Email?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Malware Blocking Blocking of emails containing malicious attachments. This may include immediate deletion or quarantining of the emails in question.

End-User Warnings in Email Client Software Service will place a banner in the email message warning of a possible hazard, if an email passes the software's security scrutiny but still looks suspicious.

Email Account Protection Security measures preventing your mailboxes from being hijacked or intercepted by third party malicious actors.

Data Loss Prevention Prevention of data exfiltration in outgoing emails.

Administrator Dashboard and Reporting Web-based interface containing real-time data on threats intercepted or blocked by the service.

User Flagging of Suspicious Emails The end-user has the ability to flag suspicious emails in their inbox and junk folders.

Threat intelligence Information Service offers threat intelligence beyond just the scrutiny of customer mailboxes, offering the email administrator full visibility into email-borne threats.

Anti-Spoofing Protection The service detects when an identity is being spoofed by a false sender and raises an alert, with the option to automatically quarantine the email in question.

Artificial Intelligence / Machine Learning Service "learns" the organization's email activity/behavior, tuning in to settings appropriate for activities.

Tagging Service offers the ability to tag or flag emails that appear suspicious, alerting the email administrator to review the email manually.

Phishing Protection Scans and alerts to any phishing attempts of incoming emails from external sources, and blocks any attempts if there is click-through.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Secure Email Gateway - Enterprise

Cisco Secure Email Reviews

Vincent C.

Many features but complex management requirements

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Malware Blocking

End-User Warnings in Email Client Software

Email Account Protection

Data Loss Prevention

Administrator Dashboard and Reporting

User Flagging of Suspicious Emails

Threat intelligence Information

Anti-Spoofing Protection

Artificial Intelligence / Machine Learning

Tagging

Phishing Protection

Vendor Capability Ratings

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Quality of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization