Cisco Meraki Logo Award Winner Product Badge
Cisco Meraki Logo Award Winner Product Badge
Cisco Systems

Cisco Meraki

Composite Score
8.4 /10
CX Score
8.7 /10
Cisco Meraki
8.4 /10

What is Cisco Meraki?

Empower your teams with intuitive experiences and scale operations with ease. Our cloud-managed network makes it a snap.

Company Details


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Awards & Recognition

Cisco Meraki won the following awards in the SD-WAN - Midmarket category

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Cisco Meraki Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Meraki.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
85%
Conflict Resolution:
89%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Meraki?

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2% Negative
3% Neutral
95% Positive

Pros

  • Security Protects
  • Saves Time
  • Respectful
  • Reliable

Feature Ratings

Average 82

Simple Administration

88

SD-WAN Security

84

Multiple Connection Type Support

84

Load Sharing

83

Application Optimization

83

Quality of Service

83

Resilience

79

Dynamic Routing

76

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Usability and Intuitiveness

87

Ease of IT Administration

85

Quality of Features

85

Business Value Created

84

Ease of Customization

84

Vendor Support

83

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Ease of Data Integration

81

Cisco Meraki Reviews

M.Burak M.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

Cisco SD-WAN powered by Meraki

Likeliness to Recommend

7 /10

What differentiates Cisco Meraki from other similar products?

All of the complicated configuration settings are handled behind the scenes. Secondly, configuration and tweaking of the SD-WAN has been extremely easy as well. I can take the simple approach of letting the appliance decide which WAN connection to use to route traffic, or, if I want to, I can get more specific and specify certain hosts, ports, or applications to route over specific WAN links. Lastly, the SD-WAN just works

What is your favorite aspect of this product?

Any time we've had a circuit outage, it's always been due to an upstream issue with the carrier's equipment or network - never with the Meraki platform.

What do you dislike most about this product?

Submitting tickets through the portal tends to work better, but oftentimes it takes just as long to get through basic troubleshooting steps before someone really digs into your issue. As mentioned earlier, the web UI can sometimes be a little too light on detail. We have zero visibility into the health of the hardware itself (CPU/memory), and you can't even get this from SNMP queries of the device, either

What recommendations would you give to someone considering this product?

Good product

Pros

  • Unique Features
  • Client's Interest First
  • Appreciates Incumbent Status
  • Security Protects

Cons

  • Slower Product Innovation
  • Less Productive
  • Less Caring

Avinash G.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic Cloud-Managed Solution

Likeliness to Recommend

9 /10

What differentiates Cisco Meraki from other similar products?

Cisco Meraki is a complete Cloud-Managed Solution. It's very easy to implement with Zero-Touch and it provides user-friendly dashboards. It provides all the networking features in one single glass pane. No separate Monitoring solution is required. It can be managed from anywhere in the world via Cloud Dashboards.

What is your favorite aspect of this product?

Cloud-managed Solution

What do you dislike most about this product?

Very less popular in the market.

What recommendations would you give to someone considering this product?

Look for a user-friendly networking solution.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Saves Time

Cons

  • Less Effective Service

Nikhil P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy to use

Likeliness to Recommend

8 /10

What differentiates Cisco Meraki from other similar products?

Unique features

What is your favorite aspect of this product?

All the features

What do you dislike most about this product?

Nothing can be mentioned

What recommendations would you give to someone considering this product?

Easy to use and has many unique features

Pros

  • Inspires Innovation
  • Client Friendly Policies
  • Transparent
  • Appreciates Incumbent Status

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