Cisco Systems

Cisco Meraki

Composite Score

8.4 /10

CX Score

8.7 /10

72 Reviews Write a Review

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What is Cisco Meraki?

Empower your teams with intuitive experiences and scale operations with ease. Our cloud-managed network makes it a snap.

Company Details

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Awards & Recognition

Cisco Meraki won the following awards in the SD-WAN - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2023 Emotional Footprint Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2023

Cisco Meraki Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Meraki.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Meraki?

2% Negative

4% Neutral

94% Positive

Pros

Unique Features
Saves Time
Security Protects
Performance Enhancing

Feature Ratings

Average 83

Simple Administration

Ease of Troubleshooting

Multiple Connection Type Support

SD-WAN Security

Adaptive Traffic

Flexible Deployment

Load Sharing

Application Optimization

Quality of Service

Resilience

Dynamic Routing

Vendor Capability Ratings

Average 84

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Breadth of Features

Ease of Data Integration

Also Featured in...

Unified Endpoint Management

Score 8.3

View Cisco Meraki in this category (opens in a new tab)

Enterprise Mobile Management

Score 8.1

View Cisco Meraki in this category (opens in a new tab)

Cisco Meraki Reviews

Ravi Kiran N.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2022

Easy to use and cost effective

Likeliness to Recommend

8 /10

What differentiates Cisco Meraki from other similar products?

Cost is the major advantage of Cisco Meraki compared to other products. Ease of use is another plus.

What is your favorite aspect of this product?

Ease of use and cost

What do you dislike most about this product?

Scalability of the solution and design considerations are major drawbacks

What recommendations would you give to someone considering this product?

For non-complicated infrastructures, Cisco Meraki is best solution that comes with less price but decent SDWAN functionalities

Pros

Enables Productivity
Caring
Respectful
Transparent

Farjana L.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

Cisco Meraki is an incredible WLAN product.

Likeliness to Recommend

7 /10

What differentiates Cisco Meraki from other similar products?

The installation of Cisco Meraki is straightforward. Each device is ready to use within minutes of signing into the Meraki website. The same product controls On-premises and remote hardware, but we make rapid changes that set us apart from the competition. Through a single portal/website, it is simple to manage wireless switches/access points for multiple locations. With our "template," it is also simple to expand to new locations. When it connects to the network, it downloads the configuration. It keeps track of our devices and sends replacements quickly.

What is your favorite aspect of this product?

Cisco Meraki is the central hub that allows us to manage our devices through a web-based interface. We use it to protect our network and provide access to Wi-Fi. It is the best product because of its simplicity in deployment and monitoring. A feature that allows it to control the network remotely. Meraki is the firewall and VPN for our internal network. It is effortless to use and configure. It's easy to integrate and secure.

What do you dislike most about this product?

Meraki TAC must improve its customer service because it cannot troubleshoot specific issues. It's difficult for the client to figure out what's wrong because debug commands aren't accessible. Meraki does not allow us to download and restore a specific device's settings.

What recommendations would you give to someone considering this product?

Meraki is an excellent solution for businesses with multiple locations. Its layout is user-friendly, and the product itself is exceptionally long-lasting in terms of quality. Simple to use, it's a good choice for business clients.

Pros

Reliable
Efficient Service
Saves Time
Helps Innovate

Cons

Vendor Friendly Policies

M.Burak M.

Role: Finance
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Cisco SD-WAN powered by Meraki

Likeliness to Recommend

7 /10

What differentiates Cisco Meraki from other similar products?

All of the complicated configuration settings are handled behind the scenes. Secondly, configuration and tweaking of the SD-WAN has been extremely easy as well. I can take the simple approach of letting the appliance decide which WAN connection to use to route traffic, or, if I want to, I can get more specific and specify certain hosts, ports, or applications to route over specific WAN links. Lastly, the SD-WAN just works

What is your favorite aspect of this product?

Any time we've had a circuit outage, it's always been due to an upstream issue with the carrier's equipment or network - never with the Meraki platform.

What do you dislike most about this product?

Submitting tickets through the portal tends to work better, but oftentimes it takes just as long to get through basic troubleshooting steps before someone really digs into your issue. As mentioned earlier, the web UI can sometimes be a little too light on detail. We have zero visibility into the health of the hardware itself (CPU/memory), and you can't even get this from SNMP queries of the device, either

What recommendations would you give to someone considering this product?

Good product

Pros

Unique Features
Client's Interest First
Appreciates Incumbent Status
Security Protects

Cons

Slower Product Innovation
Less Productive
Less Caring

Cisco Meraki

What is Cisco Meraki?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Cisco Meraki Ratings

85 Likeliness to Recommend

95 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Cisco Meraki?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Simple Administration Ease of network administration across the Wide Area Network​.

Ease of Troubleshooting The simplicity of administration and of troubleshooting issues across the SD-WAN​.

Multiple Connection Type Support Support of various broadband connection types, including TCP/IP, MPLS, frame relay, and LTE wireless.

SD-WAN Security Security of the SD-WAN by support of VPN and network security protocols​.

Adaptive Traffic Data traffic across the SD-WAN being adaptive to conditions across the Internet​.

Flexible Deployment Ability to deploy wherever broadband connectivity exists​.

Load Sharing Ability to load-share WAN traffic across multiple connections​.

Application Optimization Optimization of the performance of applications and services across the Wide Area Network​.

Quality of Service Traffic prioritization and optimization for specific network services​.

Resilience Connectivity resiliency due to the ability to leverage multiple connections .

Dynamic Routing Dynamic path selection across the broadband networks across the Internet​.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Unified Endpoint Management

Enterprise Mobile Management

Cisco Meraki Reviews

Ravi Kiran N.

Easy to use and cost effective

Likeliness to Recommend

Pros

Farjana L.

Cisco Meraki is an incredible WLAN product.

Likeliness to Recommend

Pros

Cons

M.Burak M.

Cisco SD-WAN powered by Meraki

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Simple Administration

Ease of Troubleshooting

Multiple Connection Type Support

SD-WAN Security

Adaptive Traffic

Flexible Deployment

Load Sharing

Application Optimization

Quality of Service

Resilience

Dynamic Routing

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Breadth of Features

Ease of Data Integration