Cisco Systems

Cisco Jabber

Composite Score

8.4 /10

CX Score

8.7 /10

72 Reviews Write a Review

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What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative

1% Neutral

90% Positive

Pros

Trustworthy
Effective Service
Caring
Generous Negotitation

Feature Ratings

Average 83

Instant Messaging

Video Conferencing

Audio Conferencing VoIP

Audio Controls

File Transfer

Audio Conferencing Call in Bridge

Facilitator Functions

Virtual Whiteboard

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Average 80

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.3

View Cisco Jabber in this category (opens in a new tab)

Cisco Jabber Reviews

Michael J.

Role: Human Resources
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Good collaboration and communication tool.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber stands out from the competition in three important ways: first, it integrates with other Cisco products like Webex. Second, it unifies IM, phone, and video conferencing. Third, it is designed for business situations and has superior security measures.

What is your favorite aspect of this product?

Cisco Jabber's capacity to consolidate several communication features—including IM, phone calls, and video conferencing—into a single interface is its greatest strength, in my opinion, as it allows for more effective teamwork.

What do you dislike most about this product?

My main gripe with Cisco Jabber is that it has an overly convoluted UI and doesn't have all the bells and whistles that other communication platforms have, such an easy way to share your screen.

What recommendations would you give to someone considering this product?

I think Cisco Jabber is great since it works well with other Cisco products and makes teamwork in businesses much easier. The fact that it can streamline many forms of communication also makes administration easier and boosts team output.

Pros

Performance Enhancing
Efficient Service
Effective Service
Saves Time

Darrel C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

"Reliable Product"

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is designed to scale seamlessly with the needs of growing organizations, providing reliable performance even under high usage volumes. Its robust infrastructure and cloud-based deployment options ensure scalability and reliability, distinguishing it from less robust alternatives.

What is your favorite aspect of this product?

Cisco Jabber supports a wide range of devices and operating systems, including desktop computers, laptops, tablets, and smartphones. This cross-platform compatibility ensures that users can stay connected regardless of their device preferences or location.

What do you dislike most about this product?

Despite its comprehensive feature set, the user interface of Cisco Jabber can be overwhelming for some users. The abundance of options and settings may lead to confusion and hinder adoption, particularly for less tech-savvy individuals.

What recommendations would you give to someone considering this product?

Organizations should carefully evaluate their specific requirements and consider factors such as user interface complexity and customization options before implementing Jabber.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pratyush A.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Great UI and very friendly

What is your favorite aspect of this product?

Easy to Use

What do you dislike most about this product?

Disconnects

What recommendations would you give to someone considering this product?

A good buy

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cisco Jabber

What is Cisco Jabber?

Company Details

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Cisco Jabber Ratings

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Cisco Jabber?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Business Instant Messaging - Enterprise

Cisco Jabber Reviews

Michael J.

Good collaboration and communication tool.

Likeliness to Recommend

Pros

Darrel C.

"Reliable Product"

Likeliness to Recommend

Pros

Pratyush A.

Fantastic product!

Likeliness to Recommend

Pros

Feature Ratings

Instant Messaging

Video Conferencing

Audio Conferencing VoIP

Audio Controls

File Transfer

Audio Conferencing Call in Bridge

Facilitator Functions

Virtual Whiteboard

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization