Cisco Systems

Cisco Jabber

Composite Score

8.4 /10

CX Score

8.7 /10

72 Reviews Write a Review

Claim Software

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative

1% Neutral

90% Positive

Pros

Trustworthy
Effective Service
Caring
Generous Negotitation

Feature Ratings

Average 83

Instant Messaging

Video Conferencing

Audio Conferencing VoIP

Audio Controls

File Transfer

Audio Conferencing Call in Bridge

Facilitator Functions

Virtual Whiteboard

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Average 80

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.3

View Cisco Jabber in this category (opens in a new tab)

Cisco Jabber Reviews

saajan k.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Not great as a communication platform.

Likeliness to Recommend

5 /10

What differentiates Cisco Jabber from other similar products?

it is a bit outdated for its competition

What is your favorite aspect of this product?

ease of use is there

What do you dislike most about this product?

outdated interface

What recommendations would you give to someone considering this product?

check competitors like salesloft

Pros

Continually Improving Product
Trustworthy
Appreciates Incumbent Status
Security Protects

Cons

Less Reliable
Less Performance Enhancing
Less Productive

Aman M.

Role: Industry Specific Role
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Superb Product

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber stands out from similar products due to its seamless integration with other Cisco collaboration tools like Webex Meetings and TelePresence. It offers enterprise-grade security, scalability, and a comprehensive feature set covering instant messaging, voice and video calling, voicemail, desktop sharing, and conferencing. With customization options and reliable support services, Jabber provides a versatile solution for unified communications and collaboration needs.

What is your favorite aspect of this product?

My favorite aspect of Cisco Jabber is its seamless integration with other Cisco collaboration tools like Webex Meetings and TelePresence. This integration streamlines communication workflows, making it easy to switch between different modes of communication. It enhances productivity by providing a unified platform for various communication needs within organizations.

What do you dislike most about this product?

One common issue some users may have with Cisco Jabber is its occasional complexity in the user interface, which can lead to confusion or difficulty navigating the platform. Additionally, some users might encounter occasional glitches or bugs that disrupt their workflow. However, these drawbacks can often be mitigated through proper training and support from IT departments.

What recommendations would you give to someone considering this product?

Consider how Cisco Jabber integrates with your current tools, provide training, prioritize security, pilot test, customize, and gather feedback for improvements.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Rabbani S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Amazing Product for Calls/Meetings/Chats!

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is a world class tool when it comes to Customer Support over call, chat and video. It is better because of the reliable nature and it never off, works like a charm.

What is your favorite aspect of this product?

I just have to open it and then login to Cisco Finesse along with it, it integrates well with all our tools and gives us all the data we needed.

What do you dislike most about this product?

Sometimes the profile configuration goes for a toss and we need to check with the support for it to be reconfigured again.

What recommendations would you give to someone considering this product?

Go for it right ahead if you have any need for such product. This is the most reliable product in this category.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cisco Jabber

What is Cisco Jabber?

Company Details

Need Assistance?

Cisco Jabber Ratings

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Cisco Jabber?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Business Instant Messaging - Enterprise

Cisco Jabber Reviews

saajan k.

Not great as a communication platform.

Likeliness to Recommend

Pros

Cons

Aman M.

Superb Product

Likeliness to Recommend

Pros

Rabbani S.

Amazing Product for Calls/Meetings/Chats!

Likeliness to Recommend

Pros

Feature Ratings

Instant Messaging

Video Conferencing

Audio Conferencing VoIP

Audio Controls

File Transfer

Audio Conferencing Call in Bridge

Facilitator Functions

Virtual Whiteboard

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization