Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
85%
Negotiation and Contract:
91%
Conflict Resolution:
91%
Strategy & Innovation:
86%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

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9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Generous Negotitation
  • Effective Service
  • Caring

Feature Ratings

Average 83

Video Conferencing

87

Instant Messaging

87

Audio Conferencing VoIP

86

Audio Controls

85

File Transfer

84

Facilitator Functions

83

Audio Conferencing Call in Bridge

82

Virtual Whiteboard

82

Screen Share

79

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

82

Breadth of Features

80

Quality of Features

80

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Availability and Quality of Training

76

Ease of Customization

75

Cisco Jabber Reviews

Desh Bhushan T.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Cool Product, Strongly recommend to Each business

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

Easy to use, feature rich

What is your favorite aspect of this product?

chat/ quick call

What do you dislike most about this product?

need to keep typing on chat and then you lose personal call, since that call is no more needed :-)

What recommendations would you give to someone considering this product?

buy jabber at organization level and enjoy ease of communication

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nikhil J.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

good product , wotrth the money

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

The ease of understanding makes Jabber easier to connect with team members, updating status, making calls etc

What is your favorite aspect of this product?

It integrates quite well with other Microsoft.Its full functionality of a VoIP system.

What do you dislike most about this product?

I struggle with the settings for Jabber, although I save them, they are constantly resetting and Jabber is trying to use the incorrect microphone on my PC.

What recommendations would you give to someone considering this product?

definetely buy this product .It is worth the money . best software up to date

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rami I.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Does basic stuff but overall a pain to use

Likeliness to Recommend

6 /10

What differentiates Cisco Jabber from other similar products?

Its made by a professional company however not very well coded to work effortlessly

What is your favorite aspect of this product?

I'd say its quite simple to use but takes a long time to get use to

What do you dislike most about this product?

Its aesthetics, some features do not work properly and there were regular updates which didnt do much.

What recommendations would you give to someone considering this product?

Don't go with this product. Go for Teams or Zoom, they are much simpler to use, more user-friendly and have much better support!

Pros

  • Appreciates Incumbent Status
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Cons

  • Less Transparent
  • Less Effective Service
  • Under Delivered