Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
85%
Negotiation and Contract:
91%
Conflict Resolution:
91%
Strategy & Innovation:
86%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

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9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Generous Negotitation
  • Effective Service
  • Caring

Feature Ratings

Average 83

Video Conferencing

87

Instant Messaging

87

Audio Conferencing VoIP

86

Audio Controls

85

File Transfer

84

Facilitator Functions

83

Audio Conferencing Call in Bridge

82

Virtual Whiteboard

82

Screen Share

79

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

82

Breadth of Features

80

Quality of Features

80

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Availability and Quality of Training

76

Ease of Customization

75

Cisco Jabber Reviews

ASHISH T.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Team mate is just a ping away with Jabber

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber has great capabilities for VoIP, voice conferencing, chat, and other Internet-based communication needs. The user interface is great and works well on the phone. This program is also easy to use and the new user can use it without any problem.

What is your favorite aspect of this product?

I like the features and ease of use of this product when working remotely. It has feature like hand raising and muting participant which is very helpful in large meets.

What do you dislike most about this product?

There should be more options to choose for notification sound.

What recommendations would you give to someone considering this product?

Jabber has everything we need for communication, One should consider it if needed.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features