Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
85%
Negotiation and Contract:
91%
Conflict Resolution:
91%
Strategy & Innovation:
86%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

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9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Generous Negotitation
  • Effective Service
  • Caring

Feature Ratings

Average 83

Video Conferencing

87

Instant Messaging

87

Audio Conferencing VoIP

86

Audio Controls

85

File Transfer

84

Facilitator Functions

83

Audio Conferencing Call in Bridge

82

Virtual Whiteboard

82

Screen Share

79

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

82

Breadth of Features

80

Quality of Features

80

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Availability and Quality of Training

76

Ease of Customization

75

Cisco Jabber Reviews

Aman M.

  • Role: Industry Specific Role
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Superb Product

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber stands out from similar products due to its seamless integration with other Cisco collaboration tools like Webex Meetings and TelePresence. It offers enterprise-grade security, scalability, and a comprehensive feature set covering instant messaging, voice and video calling, voicemail, desktop sharing, and conferencing. With customization options and reliable support services, Jabber provides a versatile solution for unified communications and collaboration needs.

What is your favorite aspect of this product?

My favorite aspect of Cisco Jabber is its seamless integration with other Cisco collaboration tools like Webex Meetings and TelePresence. This integration streamlines communication workflows, making it easy to switch between different modes of communication. It enhances productivity by providing a unified platform for various communication needs within organizations.

What do you dislike most about this product?

One common issue some users may have with Cisco Jabber is its occasional complexity in the user interface, which can lead to confusion or difficulty navigating the platform. Additionally, some users might encounter occasional glitches or bugs that disrupt their workflow. However, these drawbacks can often be mitigated through proper training and support from IT departments.

What recommendations would you give to someone considering this product?

Consider how Cisco Jabber integrates with your current tools, provide training, prioritize security, pilot test, customize, and gather feedback for improvements.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Rabbani S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Amazing Product for Calls/Meetings/Chats!

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is a world class tool when it comes to Customer Support over call, chat and video. It is better because of the reliable nature and it never off, works like a charm.

What is your favorite aspect of this product?

I just have to open it and then login to Cisco Finesse along with it, it integrates well with all our tools and gives us all the data we needed.

What do you dislike most about this product?

Sometimes the profile configuration goes for a toss and we need to check with the support for it to be reconfigured again.

What recommendations would you give to someone considering this product?

Go for it right ahead if you have any need for such product. This is the most reliable product in this category.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Pratyush A.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Great UI and very friendly

What is your favorite aspect of this product?

Easy to Use

What do you dislike most about this product?

Disconnects

What recommendations would you give to someone considering this product?

A good buy

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing