What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 83%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 90%
- Strategy & Innovation:
- 83%
- Service Experience:
- 90%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Transparent
- Effective Service
- Over Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Notifications
Instant Messaging
File Sharing Collaboration
Search
Cross Platform Support
Granular Access Management
Document Collaboration
Integration With Productivity Tools
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Breadth of Features
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Cisco Jabber Reviews
Asgar A.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Apr 2025
Old-school tool that still works
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
It ties directly into company phone systems and desk phones, not just internet messaging.
What is your favorite aspect of this product?
Reliable for voice and video calls without needing extra apps.
What do you dislike most about this product?
Interface looks outdated and chat experience feels slow next to modern apps.
What recommendations would you give to someone considering this product?
Works fine if your company already uses Cisco phones — but don’t expect a modern chat vibe.
Pros
- Friendly Negotiation
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Arteon F.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2025
Enterprise-Grade Security Platform.
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Offers flexible deployment options, unlike many cloud-only alternatives.
What is your favorite aspect of this product?
Supports end-to-end encryption and meets enterprise security standards.
What do you dislike most about this product?
Requires optimization for performance in virtualized environments.
What recommendations would you give to someone considering this product?
If your company already uses Cisco’s networking and telephony solutions, Jabber is a strong fit.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Stephany W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Unified Communication
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
It has a focus on a broad infrastructure that allows maintaining the security of information. Having Cisco Jabber means knowing that all the data and information we share will always be safe and free of any type of risk thanks to encryption. It is a flexible and widely accessible platform, allowing remote and cloud work, opening up the range of options for working and maintaining communication with the team. It integrates perfectly with other tools, and keeps within one place various really useful functions that simplify the communication process and expand the options and channels to always maintain the flow of information.
What is your favorite aspect of this product?
The ability to offer unified communication in one place is one of the best things about the platform. It provides the possibility of having instant messaging, voice calls, video conferencing, screen sharing, voicemail and presence within a single application, facilitating the integration of various functions and collaboration between teams without the need to use multiple tools to get the team to work together. Each of its functions stands out for its quality, it presents a quality infrastructure, solid interface and intuitive tools, with high-quality customer support that is always attentive to any questions.
What do you dislike most about this product?
The experience using the mobile device makes it difficult to work outside the office, the location of the tools and the intuitiveness of the interface becomes too complicated, it limits remote work and complicates the task of communication. The ability to work in real time is not offered, which would be ideal to have on the platform to be able to make edits or changes and have it viewed by the entire work team. Cost is another of the features that seem to be a problem for acquiring the platform, although it is a highly functional tool to improve the collaborative and communicative system, the costs can go beyond the budget of small companies.
What recommendations would you give to someone considering this product?
The instant messaging function allows for fostering more pleasant internal collaboration, taking advantage of this function would allow for better integration of the different work teams, real-time communication and structuring projects with better presentation quality. It is certainly worth experimenting and testing each of the tool's functions to ensure that the communication system is always comprehensive and correctly implemented. Cisco Jabber has everything you need to maintain a unified and efficient communication system.
Pros
- Altruistic
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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