Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Cisco Jabber
8.3 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
6% Neutral
85% Positive

Pros

  • Trustworthy
  • Transparent
  • Effective Service
  • Fair

Feature Ratings

Average 84

Instant Messaging

88

Notifications

87

File Sharing Collaboration

83

Cross Platform Support

82

Search

81

Granular Access Management

80

Document Collaboration

78

Integration With Productivity Tools

77

Vendor Capability Ratings

Average 79

Ease of Data Integration

83

Business Value Created

83

Ease of IT Administration

83

Ease of Implementation

83

Usability and Intuitiveness

80

Vendor Support

79

Breadth of Features

78

Quality of Features

78

Ease of Customization

75

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

74

Cisco Jabber Reviews

Kennedy J.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A platform for secure collaboration

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

One of the many stable products launched by Cisco, Cisco Jabber is the one. It is fully compatible with other Cisco products. It is an excellent platform for making audio/video calls and staying in touch either with colleagues, employees, or clients. The chats in Cisco Jabber are end-to-end encrypted which makes them super secure. It has a very simple and easy-to-use interface and hence newbies can easily adapt to it. One of the best options is the call-forwarding option from Jabber to one’s personal number.

What is your favorite aspect of this product?

It works very well for calling and instant messaging. Group chats can also be created. The interface is very user-friendly and it does not take much space. It has the in-built ability to be integrated for pulling information from the Active directory.

What do you dislike most about this product?

More diversified themes should be provided. Instead of writing XML scripts, it would have been better if it were based on templates. It also lacks integration with other apps such as Webex and this is a major drawback. It has a higher cost as well.

What recommendations would you give to someone considering this product?

One should ensure that he is having strong internet connectivity. The platform is good for internal communication purposes. Zoom or Microsoft Teams can be used for external communication purposes.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Susan D.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Helps you collaborate anywhere through any device

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

It is completely viable with all cisco frameworks, and you can utilize it inside Cisco Call Manager and other Cisco items. Our workers get calls through Jabber, and they use it for particularly video calls. Jabber Video utility is used by our employees and clients. It is viable with Microsoft Outlook, and its quality is reliable for sharing with other people. Likewise, you can make your client's directory. One drawback is integration lagging which causes all connection processes to slow down.

What is your favorite aspect of this product?

Enable representatives to cooperate productively from any place by uniting together, texting (IM), sound, video and web calling and meetings, and visual voice mail from any of your work devices. Cisco conveys purpose-based systems administration across the branch, WAN, and cloud. Cisco provides end-to-end security, with mechanization, and examination with grant-winning administrations and backing.

What do you dislike most about this product?

Elements like dynamic index might be complicated. Assuming there is one more IM in your organization, lagging might develop across channels. The theme is very rigid with not many customization options available. Video gathering among jabber and other seller item needs costly center gadgets and complex integrations. To have full joining with AD, it needs to compose an excessive number of XML codes, with no template option available for integration.

What recommendations would you give to someone considering this product?

The search option that is not available is massaging due to which some important chats are misplaced. The file-sharing option is also very poor with a lot of formats are not supported by the system. Jabber frequently resets and stalls out, which makes it a piece slacking during the utilization and need to delay until it gets reset to utilize the application, which for the most part takes critical time

Pros

  • Efficient Service
  • Caring
  • Fair
  • Over Delivered

Eric S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Business communication tool that is safe

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

While we were recording genuine Cisco IP equipment, we needed a virtual appliance at pandemic conditions. While using Cisco Jabber, we can keep producing voice messages of our personnel's phones using a range less recording strategy.

What is your favorite aspect of this product?

Cisco Jabber interactions are private, giving it an effective tool for cooperation. The company's simple and easy-to-use structure makes it easy for newcomers to learn and needs little time towards becoming accustomed with the software for seamless talks. Perhaps one of the most effective options is to redirect Jabber calls to a personal cell phone number.

What do you dislike most about this product?

Jabber regularly updates and gets stuck, leading it to slow and then having to wait for that to be updated prior using the application, which takes ages. The Jabber sign on the computer is persistent, and it periodically interacts with our activities on the screen, resulting in delay.

What recommendations would you give to someone considering this product?

Cisco Jabber is one of Cisco's high-quality services. It is simple to incorporate into a company environment, and Cisco's support team has been well-educated and effective of giving essential help.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Respectful

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