Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Cisco Jabber
8.3 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
6% Neutral
85% Positive

Pros

  • Trustworthy
  • Transparent
  • Effective Service
  • Fair

Feature Ratings

Average 84

Instant Messaging

88

Notifications

87

File Sharing Collaboration

83

Cross Platform Support

82

Search

81

Granular Access Management

80

Document Collaboration

78

Integration With Productivity Tools

77

Vendor Capability Ratings

Average 79

Ease of Data Integration

83

Business Value Created

83

Ease of IT Administration

83

Ease of Implementation

83

Usability and Intuitiveness

80

Vendor Support

79

Breadth of Features

78

Quality of Features

78

Ease of Customization

75

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

74

Cisco Jabber Reviews

Warren R.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

User Friendly Messaging & Video Tool

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

What makes Cisco Jabber different from similar software is that its very user-friendly and has a simple user interface. It so simple to do what you need to do. It has a Secure file sharing and stored chat history with end-to- end encryption. You can Integrate Cisco Jabber with mobile devices and smart watches to forward calls and messages while on the ago you can also Arrange conference calls and meeting directly from calendar invites with Cisco Jabber integration with Google Calendar.

What is your favorite aspect of this product?

I like that Cisco Jabber is very easy to use. I like that it can be synced with CRM or Google if you want to make a call. I like that you are able to meet and share your screen on a call. It also offers Microsoft integration, which allows you to call contacts from your Microsoft contacts.

What do you dislike most about this product?

There is nothing about Cisco Jabber that I dislike

What recommendations would you give to someone considering this product?

I will recommend this software to any business as its a great communication tool, it helps keep employees in contact with each other through messaging and helps schedule meetings, and facilitates remote collaboration with screen sharing.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Madeline R.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A reliable communication tool

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

We have been using Cisco Jabber as a way of online communication way before pandemic. It has been our longest online communication tool so far. The best feature I like about Cisco is that you can easily access it on almost any device. You can take advantage of the screen-sharing feature, making audio and video calls and especially chatting is very easy and reliable.

What is your favorite aspect of this product?

I work in a design company and we used to have online meetings now and then with clients. We could easily make high quality video as well audio calls alongside projects presentations and training sessions. The best thing is that it can easily integrate with Cisco products as well as Microsoft.

What do you dislike most about this product?

Well, what I personally don't like in Cisco Jabber is that some of the features might be outdated and need an update. For example, you can’t take a screenshot. You will see updates from them very often and they surely are long!

What recommendations would you give to someone considering this product?

Cisco Jabber is one of the reliable communication platforms I have come across. The security is also pretty good. They need to work on some updates but it is suitable for big firms and it will accommodate you with clients and offices globally and easily.

Pros

  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Andrea A.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Provides instant messaging, audio and video Calls

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

With cisco jabber you can do audio and video calling with contact information. Your status is automatically updated when you are in cisco or sharing application.

What is your favorite aspect of this product?

Cisco jabber is an easy to use tool. You can make group of your selected members and chat with them regularly, share small files and customize your theme and status like online, offline, lunch etc. you can also keep chat history. Response is quick. The user-interface is good and it doesn’t take a lot of screen space. You can open it in background as well.

What do you dislike most about this product?

You cannot send messages to a person who is showing offline status. Chats are never updated. Sometimes calling doesn’t work. Audio quality is not good. If you want to call on other vendor to jabber, expensive middle devices are required. It is not a free platform nor does it allow free trials.

What recommendations would you give to someone considering this product?

It is not highly recommended as you are so many different ways to be connected with you team and it requires a very stable internet connection and the video and audio are sometimes disconnected if your internet connection is poor.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

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