What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
93 Plan to Renew
86 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Transparent
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Integration With Productivity Tools
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Breadth of Features
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Cisco Jabber Reviews
Warren R.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Jan 2023
User Friendly Messaging & Video Tool
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
What makes Cisco Jabber different from similar software is that its very user-friendly and has a simple user interface. It so simple to do what you need to do. It has a Secure file sharing and stored chat history with end-to- end encryption. You can Integrate Cisco Jabber with mobile devices and smart watches to forward calls and messages while on the ago you can also Arrange conference calls and meeting directly from calendar invites with Cisco Jabber integration with Google Calendar.
What is your favorite aspect of this product?
I like that Cisco Jabber is very easy to use. I like that it can be synced with CRM or Google if you want to make a call. I like that you are able to meet and share your screen on a call. It also offers Microsoft integration, which allows you to call contacts from your Microsoft contacts.
What do you dislike most about this product?
There is nothing about Cisco Jabber that I dislike
What recommendations would you give to someone considering this product?
I will recommend this software to any business as its a great communication tool, it helps keep employees in contact with each other through messaging and helps schedule meetings, and facilitates remote collaboration with screen sharing.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Madeline R.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
A reliable communication tool
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
We have been using Cisco Jabber as a way of online communication way before pandemic. It has been our longest online communication tool so far. The best feature I like about Cisco is that you can easily access it on almost any device. You can take advantage of the screen-sharing feature, making audio and video calls and especially chatting is very easy and reliable.
What is your favorite aspect of this product?
I work in a design company and we used to have online meetings now and then with clients. We could easily make high quality video as well audio calls alongside projects presentations and training sessions. The best thing is that it can easily integrate with Cisco products as well as Microsoft.
What do you dislike most about this product?
Well, what I personally don't like in Cisco Jabber is that some of the features might be outdated and need an update. For example, you can’t take a screenshot. You will see updates from them very often and they surely are long!
What recommendations would you give to someone considering this product?
Cisco Jabber is one of the reliable communication platforms I have come across. The security is also pretty good. They need to work on some updates but it is suitable for big firms and it will accommodate you with clients and offices globally and easily.
Pros
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Andrea A.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2022
Provides instant messaging, audio and video Calls
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
With cisco jabber you can do audio and video calling with contact information. Your status is automatically updated when you are in cisco or sharing application.
What is your favorite aspect of this product?
Cisco jabber is an easy to use tool. You can make group of your selected members and chat with them regularly, share small files and customize your theme and status like online, offline, lunch etc. you can also keep chat history. Response is quick. The user-interface is good and it doesn’t take a lot of screen space. You can open it in background as well.
What do you dislike most about this product?
You cannot send messages to a person who is showing offline status. Chats are never updated. Sometimes calling doesn’t work. Audio quality is not good. If you want to call on other vendor to jabber, expensive middle devices are required. It is not a free platform nor does it allow free trials.
What recommendations would you give to someone considering this product?
It is not highly recommended as you are so many different ways to be connected with you team and it requires a very stable internet connection and the video and audio are sometimes disconnected if your internet connection is poor.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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