What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
93 Plan to Renew
86 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Transparent
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Integration With Productivity Tools
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Breadth of Features
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Cisco Jabber Reviews
Lagata-Ogla M.
- Role: Vendor Management
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2022
An amazing cunication application.
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
The group chat feature is extremely engaging because it permits individuals to figure along as a team and cooperate. The application window size also can be decreased or maximized that could be a very helpful feature. The other feature that i favor is that the status setting, we are able to simply change the status to away, out there or busy or there’s an choice to customise the status also, which makes it a awfully customized experience. Overall, the application is best for connecting with people and dealing together in an exceedingly skilled environment.
What is your favorite aspect of this product?
It is absolutely compatible with all cisco systems, and you’ll use it inside Cisco call Manager and alternative Cisco products. We are using Cisco Jabber with Cisco Contact Center categorical throughout pandemic conditions. Our workers receive calls via jabber, and that they use it for particularly video calls. Also, we are using Jabber mobile to form video calls between our employees and clients.
What do you dislike most about this product?
There are many difficulties with connecting a headset with Bluetooth technology. When receiving a call notice from Teams, I activate my phone. When connecting the call, the audio isn’t continuously converted and occasionally the sound is lost entirely. On each occasion, I had to utterly restart the computer.
What recommendations would you give to someone considering this product?
It is providing instant chatting solutions, calling and chat feature is reliable and secure. Versatile and user-friendly. It’s less complicated than different alternatives like teams and skype. I might extremely advocate it as an excellent tool for instantly connecting individuals and facilitating internal communication.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Roshni R.
- Role: Consultant
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Cisco Jabber simplifies communication.
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber's user interface is straightforward, but it's packed with enough features to meet most users' demands. It is possible to communicate with others in a private or group chat. It can also be integrated with your desk phone so that you can answer calls and dial out from your computer when necessary. It's easy to use, small, and doesn't take up much screen space.
What is your favorite aspect of this product?
Cisco Jabber chats provide a safe and secure platform for communication. It is easy to use and comprehend. The most effective method to forward calls from jabber or personal numbers is to use call forwarding software. Cisco Call Manager and other Cisco products use it. Using Cisco Call Manager as an IP PBX eliminates the need for another IM software. It is compatible with Outlook. There's an option to save previous chats and to change the theme. User-created directories are also possible in a network environment.
What do you dislike most about this product?
Some integrations, such as those with active directories, can be time-consuming. It can become stuck if another IM in your company network is not updated regularly. There should be more themes available. Video conferencing between Jabbers and other vendors' products necessitates expensive middleware and intricate. A template base and numerous XML scripts are required to integrate with AD fully.
What recommendations would you give to someone considering this product?
It took us a few years to use Jabber internally because we had Cisco products in the workplace. Cisco Jabber is a must-have for team meetings and video conferencing with others. Even though it isn't free, I strongly recommend it for professional and personal use. That's something to remember.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
Warren R.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Apr 2022
Secure And Reliable Tool
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is better than similar product because it allows external call dialing to any phone number needed similar to a desk phone
What is your favorite aspect of this product?
I like that Cisco Jabber is very easy to use. I like that it allows you to call any phone number. I like that it allows voice, video or text chat. I like that employees are able to contact each other across departments and add one another as contacts.
What do you dislike most about this product?
There is nothing about Cisco Jabber that i dislike
What recommendations would you give to someone considering this product?
I highly recommend Cisco Jabber because its an amazing software for both business and personal reasons.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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