Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Cisco Jabber
8.3 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
6% Neutral
85% Positive

Pros

  • Trustworthy
  • Transparent
  • Effective Service
  • Fair

Feature Ratings

Average 84

Instant Messaging

88

Notifications

87

File Sharing Collaboration

83

Cross Platform Support

82

Search

81

Granular Access Management

80

Document Collaboration

78

Integration With Productivity Tools

77

Vendor Capability Ratings

Average 79

Ease of Data Integration

83

Business Value Created

83

Ease of IT Administration

83

Ease of Implementation

83

Usability and Intuitiveness

80

Vendor Support

79

Breadth of Features

78

Quality of Features

78

Ease of Customization

75

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

74

Cisco Jabber Reviews

Lagata-Ogla M.

  • Role: Vendor Management
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

An amazing cunication application.

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

The group chat feature is extremely engaging because it permits individuals to figure along as a team and cooperate. The application window size also can be decreased or maximized that could be a very helpful feature. The other feature that i favor is that the status setting, we are able to simply change the status to away, out there or busy or there’s an choice to customise the status also, which makes it a awfully customized experience. Overall, the application is best for connecting with people and dealing together in an exceedingly skilled environment.

What is your favorite aspect of this product?

It is absolutely compatible with all cisco systems, and you’ll use it inside Cisco call Manager and alternative Cisco products. We are using Cisco Jabber with Cisco Contact Center categorical throughout pandemic conditions. Our workers receive calls via jabber, and that they use it for particularly video calls. Also, we are using Jabber mobile to form video calls between our employees and clients.

What do you dislike most about this product?

There are many difficulties with connecting a headset with Bluetooth technology. When receiving a call notice from Teams, I activate my phone. When connecting the call, the audio isn’t continuously converted and occasionally the sound is lost entirely. On each occasion, I had to utterly restart the computer.

What recommendations would you give to someone considering this product?

It is providing instant chatting solutions, calling and chat feature is reliable and secure. Versatile and user-friendly. It’s less complicated than different alternatives like teams and skype. I might extremely advocate it as an excellent tool for instantly connecting individuals and facilitating internal communication.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Roshni R.

  • Role: Consultant
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Cisco Jabber simplifies communication.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber's user interface is straightforward, but it's packed with enough features to meet most users' demands. It is possible to communicate with others in a private or group chat. It can also be integrated with your desk phone so that you can answer calls and dial out from your computer when necessary. It's easy to use, small, and doesn't take up much screen space.

What is your favorite aspect of this product?

Cisco Jabber chats provide a safe and secure platform for communication. It is easy to use and comprehend. The most effective method to forward calls from jabber or personal numbers is to use call forwarding software. Cisco Call Manager and other Cisco products use it. Using Cisco Call Manager as an IP PBX eliminates the need for another IM software. It is compatible with Outlook. There's an option to save previous chats and to change the theme. User-created directories are also possible in a network environment.

What do you dislike most about this product?

Some integrations, such as those with active directories, can be time-consuming. It can become stuck if another IM in your company network is not updated regularly. There should be more themes available. Video conferencing between Jabbers and other vendors' products necessitates expensive middleware and intricate. A template base and numerous XML scripts are required to integrate with AD fully.

What recommendations would you give to someone considering this product?

It took us a few years to use Jabber internally because we had Cisco products in the workplace. Cisco Jabber is a must-have for team meetings and video conferencing with others. Even though it isn't free, I strongly recommend it for professional and personal use. That's something to remember.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service

Warren R.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Secure And Reliable Tool

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is better than similar product because it allows external call dialing to any phone number needed similar to a desk phone

What is your favorite aspect of this product?

I like that Cisco Jabber is very easy to use. I like that it allows you to call any phone number. I like that it allows voice, video or text chat. I like that employees are able to contact each other across departments and add one another as contacts.

What do you dislike most about this product?

There is nothing about Cisco Jabber that i dislike

What recommendations would you give to someone considering this product?

I highly recommend Cisco Jabber because its an amazing software for both business and personal reasons.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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