Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Cisco Jabber
8.3 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
6% Neutral
85% Positive

Pros

  • Trustworthy
  • Transparent
  • Effective Service
  • Fair

Feature Ratings

Average 84

Instant Messaging

88

Notifications

87

File Sharing Collaboration

83

Cross Platform Support

82

Search

81

Granular Access Management

80

Document Collaboration

78

Integration With Productivity Tools

77

Vendor Capability Ratings

Average 79

Ease of Data Integration

83

Business Value Created

83

Ease of IT Administration

83

Ease of Implementation

83

Usability and Intuitiveness

80

Vendor Support

79

Breadth of Features

78

Quality of Features

78

Ease of Customization

75

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

74

Cisco Jabber Reviews

Meagan J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Project Document Sharing and Easy Package to Use.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

This Cisco platform is an easy content and project data management solution which provides possibilities to create excellent data analytics and the data mining tools are effective.

What is your favorite aspect of this product?

To gather effective marketing insights across other packages is easy and through its integration tools we were able to pull a huge amount of different data from various data sources.

What do you dislike most about this product?

Dislike i never had any through my entire usability of this Cisco platform and the training on the initial starting was very easy and effective deployment process.

What recommendations would you give to someone considering this product?

To find data is quick, and sharing of document is also easy for the team members and through this Cisco software its easy to communicate with all the DevOps Engineers on the same Application development project.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Robert C.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Cisco jabber is a user-friendly collaboration tool

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Jabber is one among the foremost effective meeting solutions. It’s being successfully employed in our departments that actually helps us whenever any of our customers face any downside relating to the delivering batch of merchandise. Cisco Jabber has forever facilitated us in quite several tasks like messaging, video conferencing, and even file sharing. It’s one of the most reliable products that ne’er ends up in an outage. The interface is extremely user friendly that occupies really less area on the screen.

What is your favorite aspect of this product?

Jabber has increased flexibility because even after I am not in the workplace it really doesn’t matter as this provides me collaboration and communication remotely. If the platform is organized properly then this tool may also be integrated with completely different calendaring systems automatically. Jabber has enabled some in no time responses to different customers and that also without any emails. Overall it’s enhanced the meeting quality and enhanced the productivity of our company.

What do you dislike most about this product?

What I don’t like is that I cannot drag or drop a file to any chat window that gets generally annoying. Moreover, the calls that I receive aren’t very synced with the phone because of which the call history continuously has some missing information.

What recommendations would you give to someone considering this product?

I believe that Cisco Jabber is kind of adequate and comfortable for businesses wherever the infrastructure is more capable of supporting the necessities of various Jabber solutions. I conjointly find this product to be reasonable because of its reasonable pricing as compared to different alternatives. Hence, if you’re trying to find a platform that permits you to hold out some very effective communication but that’s also within a price range then you must look no further and positively use this app.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Jessica A.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Secure business chat tool

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Basically, the sound and picture quality is good, and there is stability that does not disturb even if several bases are connected at the same time. With Cisco products alone, it meets enterprise-level security requirements without any problems.

What is your favorite aspect of this product?

I have more opportunities to telecommute and I can easily chat with my colleagues at the workplace, which is not as much as sending an email or call.

What do you dislike most about this product?

There are times when it is not necessary to respond, as in the case of a simple contact, but since it is not a read-only screen like Skype, I think it would be nice if you could understand the status at a glance.

What recommendations would you give to someone considering this product?

It is used to facilitate communication during teleworking. You can also view and verify online and offline performance, and save the hassle of making phone calls and emails. Sharing information between bases is now easier. Although it is difficult to travel remotely, I benefit from the fact that training and meetings can be easily conducted. Even in meetings involving a large number of people between bases, the connection is stable and can be conducted smoothly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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