Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Cisco Jabber
8.3 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
6% Neutral
85% Positive

Pros

  • Trustworthy
  • Transparent
  • Effective Service
  • Fair

Feature Ratings

Average 84

Instant Messaging

88

Notifications

87

File Sharing Collaboration

83

Cross Platform Support

82

Search

81

Granular Access Management

80

Document Collaboration

78

Integration With Productivity Tools

77

Vendor Capability Ratings

Average 79

Ease of Data Integration

83

Business Value Created

83

Ease of IT Administration

83

Ease of Implementation

83

Usability and Intuitiveness

80

Vendor Support

79

Breadth of Features

78

Quality of Features

78

Ease of Customization

75

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

74

Cisco Jabber Reviews

Austin .

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Cisco jabber is a top communication software.

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

It is a good tool and i have been using it in my project for communication with team members. It’ terribly effective and sharing screenshots within the chat was impressive too. It facilitates me to perform higher in my professional life. The entire intergation and deployement of application is good.Cisco jabber may be a good application to use in little as well as in huge enterprises. Simple to use and help to individualise offline status.

What is your favorite aspect of this product?

The main factor I prefer concerning this app is that it helps us to call our colleagues with ease. It’s replaced the physical phone. It’ a good package for calling. Reduced licencing value once the organision uses the Cisco IP phones. Single software tool provides the whole collaboration expertise IM, web conferencing, audio and video conferencing. Cisco Jabber is simple to use and might be terribly useful for communicating between colleagues at intervals identical organization. Has categorization of contacts, so serving to within the grouping per user needs.

What do you dislike most about this product?

While using the application, it get logged off simply because of network issue. App does’nt have desktop sharing session and user can’t share file attachement. Generally the appliance changes the audio settings once new audit equipment is plugged in, that may have an effect on the incoming calls. This issue results in changing the audio settings in mid-call or disconnecting the decision to re-configure the settings.

What recommendations would you give to someone considering this product?

Cisco jabber is extremely necessary tool for team meeting and video conferencing with peoples. I powerfully advocate it to use it for professional as well as personal use tho’ it had been not free that must be kept in mind.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Lara H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Very trustworthy software for communication.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

It’s nice that this is linked to your laptop and phone if need be. It helps with not having to induce a desktop phone set up at my home office. I’d not need to run lines for a phone at home since I don’t have any in my house as-is. The app mechanically opens for me to use on a daily basis after I log in to my computer, that helps therefore I don’t forget to open my phone. Cisco Jabber is a feature-loaded tool offered by a brand like Cisco. Jabber integrates with Cisco VoIP phones, and users will connect and collaborate using Cisco handphones.

What is your favorite aspect of this product?

The best a part of jabber is that it’s an app that can be opened within the background and it’ll inform you once a message comes through. Rather than an email where you’ve got to open the particular email tab to respond, jabber permits you to respond to a message in whatever system or app you already have open. I prefer the concept behind Jabber the most. It’s helpful to own the simplest way to work from your personal cell phone whereas still protective your contact information. It’ nice having that peace of mind that your phone number cannot be viewed.

What do you dislike most about this product?

Cisco Jabber is a fantastic tool however has some limitations like chat history isn’t stored. It’s powerful to refer to a message that belongs to previous chats. A number of the team members believe that Cisco Jabber consumes a lot of battery. Also, Cisco Jabber support is not up to the mark, which ends up in an outbreak and loss of work efficiency.

What recommendations would you give to someone considering this product?

Cisco Jabber is a wonderful tool and simple to use. Cisco Jabber is a value-for-cash product and helps in easy collaboration with team members, which leads to higher work efficiency and team effectiveness. Cisco jabber will be a superb choice for medium and bigger enterprises searching for collaboration tools.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Dezzy L.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Jabber is a top-notch collaboration tool.

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

There is seamless integration with all the opposite Cisco merchandise such as their fitness app and plenty of others. The video conferencing possibility is what I have been searching for for a long time and Cisco has given me that. Task management and planning are simple.

What is your favorite aspect of this product?

Cisco Jabber is a simple tool for all companies, particularly Small and Medium Enterprises, or for Enterprises, is Cisco Jabber is a a part of their Cisco infrastructure. I take advantage of Jabber every day for my incoming phone calls. Workers may use the desktop and mobile application versions for their day by day activities. You do not need any phones, solely Cisco Jabber, receiver and you’re prepared for calls. Settings give you with Audio/Video, calls, and other settings. The most effective way to use Jabber as a part of your outcoming calls. Conjointly sensible icon on your screen.

What do you dislike most about this product?

The biggest dislike that I actually have seen individuals struggle with is that Cisco doesn’t have a free trial. The premium consulting and integration services are quite costly and plenty of people need to assume before buying this application. The valuation model for giant organizations is even a lot of expensive. The pricing is according to license.

What recommendations would you give to someone considering this product?

For people who have larger businesses and they can afford Cisco Jabber can buy this application however people who simply have started their business ought to choose something cheaper. If you have got set to induce this application then let me tell you it’s the most effective business video and voice communication.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

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