PhotoShelter Inc

Chorus

Composite Score

7.7 /10

CX Score

7.8 /10

20 Reviews Write a Review

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What is Chorus?

Chorus simplifies the storage and management of digital media files, or 'digital assets' by bringing content into a single place for teams, to allow marketing and content professionals to build a searchable library.

Company Details

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Awards & Recognition

Chorus won the following awards in the Digital Asset Management category

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2021 Data Quadrant Gold Medalist

2021

5 Top Rated Capabilities

10 Top Rated Features

2021

Chorus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

6
Since last award

97 Plan to Renew

3
Since last award

88 Satisfaction of Cost Relative to Value

13
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus?

3% Negative

0% Neutral

97% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 91

Intelligent Indexing

100

Digital Asset Sharing

100

Manage / Administration of Metadata

Collaboration

Automation of Metadata Creation

In System Content Views

Permissions and Access Right Management

Workflow and Approval Management

Digital Asset Findability

Cloud Offering

Integration

Vendor Capability Ratings

Average 88

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of IT Administration

Vendor Support

Chorus Reviews

Anna J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Chorus- Enhancing Communications Productivity

Likeliness to Recommend

10 /10

What differentiates Chorus from other similar products?

Chorus provides an intuitive dashboard for users to monitor the performance of their calls and quickly identify areas for improvement. It also allows for integration with other business systems, making it easy to sync data from different sources and gain a holistic view of customer interactions. Furthermore, Chorus enables clients to access recordings remotely and securely, ensuring that customer data remains safe and secure. In comparison to other similar products, Chorus stands out for its comprehensive suite of features and its intuitive dashboard.

What is your favorite aspect of this product?

The range of search tools available within Chorus also makes it easier for me to quickly find the necessary call recordings. This allows me to spend less time looking for specific conversations and more time focusing on engaging with customers. Additionally, I like being able to create playlists so that new team members may listen to and learn more from a library of client calls organised according to the topic. This makes it easier for me to keep track of customer conversations and ensure that everyone is on the same page when it comes to understanding customers’ needs.

What do you dislike most about this product?

Chorus occasionally obstructs certain sections of our dialogue. Sometimes the recording isn't very excellent, however we're not sure why. This occurs, as far as we can tell, whenever calls begin or end early. It would certainly be beneficial to have a better understanding of why this issue is occurring.

What recommendations would you give to someone considering this product?

Before investing in the system, I would suggest evaluating your current needs and ensuring that they can be met by Chorus. It is important to consider whether or not it has the specific features you require and if it can work with existing systems. Additionally, make sure to test out the product first to ensure that it meets your expectations. Overall, Chorus Speech Analytics software is a great tool for gaining insights from customer conversations and can be an invaluable asset in any business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Sadhna A.

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2021

Perfect for easy digital asset sharing.

Likeliness to Recommend

9 /10

What differentiates Chorus from other similar products?

Chorus interface is friendly and accessible.

What is your favorite aspect of this product?

The simple findability ability is very helpful and time saving.

What do you dislike most about this product?

Never at all experienced any problem from this platform.

What recommendations would you give to someone considering this product?

Easy tool and the best functional Cloud solution to simply share digital files across platforms.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gianna F.

Role: Consultant
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2021

Nice Digital Media File Storage Solution.

Likeliness to Recommend

9 /10

What differentiates Chorus from other similar products?

Effective management of multiple digital media file management.

What is your favorite aspect of this product?

Marketing ability with Chorus functions its incredible.

What do you dislike most about this product?

No any Chorus problems to report or raise against the platform.

What recommendations would you give to someone considering this product?

Chorus apart from from digital media file management, it also allows easy creation of searchable libraries.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Chorus

What is Chorus?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

Chorus Ratings

88 Likeliness to Recommend

6 Since last award

97 Plan to Renew

3 Since last award

88 Satisfaction of Cost Relative to Value

13 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Chorus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Intelligent Indexing AI driven capability to label & classify automatically

Digital Asset Sharing Ability to securely share the digital assets (or files)

Manage / Administration of Metadata A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Automation of Metadata Creation Asset metadata can be created using rules.

In System Content Views Ability to create customized views of content repositories.

Permissions and Access Right Management Defining of user-access rights for content assets or folders at group and individual level to control the management of digital assets.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Digital Asset Findability Capabilities of navigation and browsing

Cloud Offering Cloud compatibility (software and infrastructure).

Integration Integration with E-Commerce and/or Other Platforms

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Chorus Reviews

Anna J.

Chorus- Enhancing Communications Productivity

Likeliness to Recommend

Pros

Sadhna A.

Perfect for easy digital asset sharing.

Likeliness to Recommend

Pros

Gianna F.

Nice Digital Media File Storage Solution.

Likeliness to Recommend

Pros

6
Since last award

3
Since last award

13
Since last award

Feature Ratings

Intelligent Indexing

Digital Asset Sharing

Manage / Administration of Metadata

Collaboration

Automation of Metadata Creation

In System Content Views

Permissions and Access Right Management

Workflow and Approval Management

Digital Asset Findability

Cloud Offering

Integration

Vendor Capability Ratings

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of IT Administration

Vendor Support