What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Tim D.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Not cheap, but can't imagine life without it.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus.ai and Gong are nearly identical. I think the market seems to sway more toward Gong, but we are happy with Chorus. It we got hit with a price increase, we'd definitely take a deeper look at Gong.
What is your favorite aspect of this product?
It just works. No drama, no mucking about, just records and transcribes. We use is every day and weekly for our call reviews by team.
What do you dislike most about this product?
It could be better about syncing data to Salesforce, bringing in more Opp management data in Chorus. And, probably doing more with call recording, not just Zoom recordings.
What recommendations would you give to someone considering this product?
Use it, or use something for call recordings. Get your key word trackers set up early.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Inspires Innovation
Please tell us why you think this review should be flagged.
Zoe K.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Couldn't do my job without Chorus.ai!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Unsure. I have never used a similar product.
What is your favorite aspect of this product?
The call recording allows us to be totally present on calls - enabling us to have more meaningful sales conversations.
What do you dislike most about this product?
I am totally reliant on Chorus.ai. If it is EVER down... I am in trouble.
What recommendations would you give to someone considering this product?
From an end user's perspective... buy it!
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Reliable
Please tell us why you think this review should be flagged.
Evan S.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Great product helps for training
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus is best of breed
What is your favorite aspect of this product?
the ability to go back and listen to all calls
What do you dislike most about this product?
how it shows recording on the zoom
What recommendations would you give to someone considering this product?
go with it
Pros
- Continually Improving Product
- Unique Features
- Effective Service
- Inspires Innovation
Cons
- Less Performance Enhancing
- Less Productive
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.
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