Chorus by ZoomInfo Logo Award Winner Product Badge
Chorus by ZoomInfo Logo Award Winner Product Badge
ZoomInfo Technologies Inc

Chorus by ZoomInfo

Composite Score
8.4 /10
CX Score
8.6 /10
Category
Chorus by ZoomInfo
8.4 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

3% Negative
17% Neutral
80% Positive

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

89

Manager Annotation and Feedback

85

Artificial Intelligence Engine

83

Call Analytics

82

Role-Based Access

82

Application Integration

81

Audio Transcription

80

Mobile Support

80

Conversation Coaching

79

Dashboards and Reporting

79

Pipeline Visibility

75

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Availability and Quality of Training

80

Ease of Data Integration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Vendor Support

78

Ease of Customization

76

Chorus by ZoomInfo Reviews

Tim D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Not cheap, but can't imagine life without it.

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus.ai and Gong are nearly identical. I think the market seems to sway more toward Gong, but we are happy with Chorus. It we got hit with a price increase, we'd definitely take a deeper look at Gong.

What is your favorite aspect of this product?

It just works. No drama, no mucking about, just records and transcribes. We use is every day and weekly for our call reviews by team.

What do you dislike most about this product?

It could be better about syncing data to Salesforce, bringing in more Opp management data in Chorus. And, probably doing more with call recording, not just Zoom recordings.

What recommendations would you give to someone considering this product?

Use it, or use something for call recordings. Get your key word trackers set up early.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Zoe K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Couldn't do my job without Chorus.ai!

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

Unsure. I have never used a similar product.

What is your favorite aspect of this product?

The call recording allows us to be totally present on calls - enabling us to have more meaningful sales conversations.

What do you dislike most about this product?

I am totally reliant on Chorus.ai. If it is EVER down... I am in trouble.

What recommendations would you give to someone considering this product?

From an end user's perspective... buy it!

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Reliable

Evan S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Great product helps for training

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus is best of breed

What is your favorite aspect of this product?

the ability to go back and listen to all calls

What do you dislike most about this product?

how it shows recording on the zoom

What recommendations would you give to someone considering this product?

go with it

Pros

  • Continually Improving Product
  • Unique Features
  • Effective Service
  • Inspires Innovation

Cons

  • Less Performance Enhancing
  • Less Productive
  • Less Friendly Negotiation

Most Popular Chorus by ZoomInfo Comparisons