Chorus by ZoomInfo Logo Award Winner Product Badge
Chorus by ZoomInfo Logo Award Winner Product Badge
ZoomInfo Technologies Inc

Chorus by ZoomInfo

8.6 /10
Category
Chorus by ZoomInfo
8.6 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

3% Negative
17% Neutral
80% Positive

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

89

Manager Annotation and Feedback

85

Artificial Intelligence Engine

83

Call Analytics

82

Role-Based Access

82

Application Integration

81

Audio Transcription

80

Mobile Support

80

Conversation Coaching

79

Dashboards and Reporting

79

Pipeline Visibility

75

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Availability and Quality of Training

80

Ease of Data Integration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Vendor Support

78

Ease of Customization

76

Chorus by ZoomInfo Reviews

Patrick V.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Has enhanced Sales process productivity immensely

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

The AI-built talk track and analytics make the ease of access top-notch!

What is your favorite aspect of this product?

Talk track and Anylicts feature

What do you dislike most about this product?

Organizational sharing capabilities

What recommendations would you give to someone considering this product?

The level of positive production that Chorus has provided to my team!

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

TIM P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

NEVER FAILS ALWAYS WORKS GREAT INSIGHT

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

GREATER AI FUNCTIONALITY

What is your favorite aspect of this product?

HOW WELL IT INTEGRATES WITH ALL THE OTHER TOOLS

What do you dislike most about this product?

UI IS NOT AS CLEAN AS GONG

What recommendations would you give to someone considering this product?

IF THEY'RE LOOKING TO HELP REPS ONBOARD FASTER

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Nikki S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Streamlined to make customer calls easier!

Likeliness to Recommend

8 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus.ai not only helps with coaching but identifies next steps and transcribes calls helping you work smarter

What is your favorite aspect of this product?

The recap emails after each call

What do you dislike most about this product?

Sometimes the call recording emails take a while to come.

What recommendations would you give to someone considering this product?

Think about how it will make your workflow easier

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

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