Chorus by ZoomInfo Logo Award Winner Product Badge
Chorus by ZoomInfo Logo Award Winner Product Badge
ZoomInfo Technologies Inc

Chorus by ZoomInfo

Composite Score
8.4 /10
CX Score
8.6 /10
Category
Chorus by ZoomInfo
8.4 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

3% Negative
17% Neutral
80% Positive

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

89

Manager Annotation and Feedback

85

Artificial Intelligence Engine

83

Call Analytics

82

Role-Based Access

82

Application Integration

81

Audio Transcription

80

Mobile Support

80

Conversation Coaching

79

Dashboards and Reporting

79

Pipeline Visibility

75

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Availability and Quality of Training

80

Ease of Data Integration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Vendor Support

78

Ease of Customization

76

Chorus by ZoomInfo Reviews

Taylor R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

great meeting transcribing tool

Likeliness to Recommend

6 /10

What differentiates Chorus by ZoomInfo from other similar products?

Transcribing tool, ability to speed up the recording, share snippets

What is your favorite aspect of this product?

Transcribe

What do you dislike most about this product?

with call recordings could be better attached to outreach/salesloft. Sometime bot droppes off the zoom call if the time goes over.

What recommendations would you give to someone considering this product?

not the best coaching tool on the market but it is good

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

Lauren B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Critical for a Sales Rep's Notes!

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus provides call recording and transcription as well as AI analysis, the opportunity for others to comment on calls, to trim calls, and share snippets, and keyword search within transcripts. Chorus integrates with our existing systems effectively

What is your favorite aspect of this product?

Searchable transcripts

What do you dislike most about this product?

If there is ever a glitch that prevents Chorus from joining

What recommendations would you give to someone considering this product?

Plan to give access to both SDR/BDR teams and Account Executive teams as well as Sales Managers. There are a lot of great analytics hidden in the system, worth doing a training on them with your Chorus CSM.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Security Protects
  • Reliable

Aracely E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use, great to gather customers' insight

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

I haven't tried other products like Chorus

What is your favorite aspect of this product?

Recording and sharing snippets with prospects and customers

What do you dislike most about this product?

Not being able to transcript my French conversations

What recommendations would you give to someone considering this product?

Make sure all features are understood, I feel I am underusing the product.

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Unique Features

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