Chorus by ZoomInfo Logo Award Winner Product Badge
Chorus by ZoomInfo Logo Award Winner Product Badge
ZoomInfo Technologies Inc

Chorus by ZoomInfo

Composite Score
8.4 /10
CX Score
8.6 /10
Category
Chorus by ZoomInfo
8.4 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

3% Negative
17% Neutral
80% Positive

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

89

Manager Annotation and Feedback

85

Artificial Intelligence Engine

83

Call Analytics

82

Role-Based Access

82

Application Integration

81

Audio Transcription

80

Mobile Support

80

Conversation Coaching

79

Dashboards and Reporting

79

Pipeline Visibility

75

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Availability and Quality of Training

80

Ease of Data Integration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Vendor Support

78

Ease of Customization

76

Chorus by ZoomInfo Reviews

Diego G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Love Chorus. It's so easy to use.

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

I have not used any other solutions like Chorus.

What is your favorite aspect of this product?

Recordings - The Script.

What do you dislike most about this product?

Sometimes the search is not as accurate.

What recommendations would you give to someone considering this product?

Definitely a tool to have

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

Emilia P.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Helps me keep my call organized for my daily role

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

have not evaluated others

What is your favorite aspect of this product?

transcription features

What do you dislike most about this product?

sometimes lags starting the recording on zoom

What recommendations would you give to someone considering this product?

integrate it will all your other tools to help streamline!

Stuart T.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Excellent product and end user experience

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

Great user experience, reliable call quality, location for reliable storage of recordings for sharing snippets with customers.

What is your favorite aspect of this product?

Ease of creating and sharing snippets with customers combined with the reliability that the calendar integration and zoom integration ensure all calls are recorded without any effort (unless blocked for certain customers per business requirements).

What do you dislike most about this product?

Transcription quality could be better but this isn't unique to Chorus. We need better, more inclusive speech to text algorithms generally. Sometimes (rarely) calls do fail to record correctly and it's hard to figure out why. Adding recordings manually ought to be easier and possible in bulk.

What recommendations would you give to someone considering this product?

Chorus is excellent. Easily one of the top 3 solutions in the space and definitely provides real, significant, immediate value to end users and to the business itself.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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