ZoomInfo

Chorus by ZoomInfo

Composite Score

7.7 /10

CX Score

7.8 /10

33 Reviews Write a Review

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What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details

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Awards & Recognition

Chorus by ZoomInfo won the following awards in the Sales Coaching category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

90 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 83%
Negotiation and Contract:: 87%
Conflict Resolution:: 91%
Strategy & Innovation:: 80%
Service Experience:: 83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

4% Negative

7% Neutral

89% Positive

Pros

Respectful
Trustworthy
Transparent
Altruistic

Feature Ratings

Average 79

Custom Scorecard Templates

Dashboards, Analytics and Reporting

Application Integration

Coaching Records

Gamification

Coaching Notes

AI Simulation Training

Video Practice

LMS Integration

Collaboration

Call Ingestion

Vendor Capability Ratings

Average 79

Ease of IT Administration

Quality of Features

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Also Featured in...

Conversation Intelligence

Score 8.4

View Chorus by ZoomInfo in this category (opens in a new tab)

Chorus by ZoomInfo Reviews

Jose L.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Better quality customer service with AI

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

For us at general levels we have Chorus.AI as an essential tool for daily use as it gives us to know precisely the needs of customers and their trends, it allowed us to choose the most appropriate method when responding to their requests. As well as the implication of the call recording and playback process like many tools, we think all sales teams should have a tool like this.

What is your favorite aspect of this product?

Our field is growing more and more through tools such as link sharing (to engage more groups of people or customers) and collaborate with others for better support or help of the subordinate as well as creating playlists for team calls which is essential for much needed meetings in real time and allowing us to see and study the percentage breakdown for the prospect.

What do you dislike most about this product?

It would be nice the stability of your mobile application for better results, a better configuration of artificial intelligence to be more analytical and help the necessary inputs, and something very important they should do the elimination of pop-ups at the time of a call, your script "This meeting is being broadcast live "is not very helpful to the service.

What recommendations would you give to someone considering this product?

With Chorus.Al you can have a good experience as a customer service or call center company, its use if it is for very specific services like telephony for example, we recommend it because it is very reliable with essential tool for any customer service team, who need to have their own personal notes sorted/organized, especially with a growing book of business.

Pros

Caring
Respectful
Fair
Acts with Integrity

Matt F.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Great product - intuitive and impactful

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

Its scalability - its breadth of features and ease of use are unmatched

What is your favorite aspect of this product?

It is incredibly easy to use and navigate. As a sales leaders, the features are very helpful for tracking and maintaining accuracy with forecasting

What do you dislike most about this product?

It can sometimes take longer than desired to populate data from SFDC/ CRM

What recommendations would you give to someone considering this product?

I would strongly encourage considering and purchasing Chorus

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Massimo D.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Great and Easy Graphics

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

Compared with my previous experience, I would say that this tool is much easier to use, to understand and to control.

What is your favorite aspect of this product?

Pages layout is very simple, but efficient to see

What do you dislike most about this product?

I didn't find anything wrong so far

What recommendations would you give to someone considering this product?

Based with my current experience, I would definitely recommend this software

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chorus by ZoomInfo

What is Chorus by ZoomInfo?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Chorus by ZoomInfo Ratings

86 Likeliness to Recommend

90 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Chorus by ZoomInfo?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Conversation Intelligence

Chorus by ZoomInfo Reviews

Jose L.

Better quality customer service with AI

Likeliness to Recommend

Pros

Matt F.

Great product - intuitive and impactful

Likeliness to Recommend

Pros

Massimo D.

Great and Easy Graphics

Likeliness to Recommend

Pros

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Feature Ratings

Custom Scorecard Templates

Dashboards, Analytics and Reporting

Application Integration

Coaching Records

Gamification

Coaching Notes

AI Simulation Training

Video Practice

LMS Integration

Collaboration

Call Ingestion

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training