Chorus by ZoomInfo Logo
Chorus by ZoomInfo Logo
ZoomInfo Technologies Inc

Chorus by ZoomInfo

Composite Score
7.7 /10
CX Score
8.0 /10
Category
Chorus by ZoomInfo
7.7 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Awards & Recognition

Chorus by ZoomInfo won the following awards in the Sales Coaching category

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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

0% Negative
7% Neutral
93% Positive

Pros

  • Respectful
  • Trustworthy
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 79

Custom Scorecard Templates

83

Dashboards, Analytics and Reporting

82

Application Integration

81

Coaching Records

81

Gamification

80

Coaching Notes

78

AI Simulation Training

76

Video Practice

75

LMS Integration

75

Collaboration

74

AI Feedback

72

Vendor Capability Ratings

Average 78

Ease of IT Administration

83

Business Value Created

82

Quality of Features

82

Ease of Implementation

79

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

78

Vendor Support

78

Breadth of Features

78

Ease of Data Integration

76

Ease of Customization

75

Availability and Quality of Training

73

Chorus by ZoomInfo Reviews

Zachary M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Always adding new features

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

They are always putting out new features that enhance the integration, ease of use, and scalability of the product.

What is your favorite aspect of this product?

The ease of use really sets it apart from the others. It is such an easy tool to integrate to you your tech stack.

What do you dislike most about this product?

Sometimes the latency of the calls stops us from using its features right away.

What recommendations would you give to someone considering this product?

If we can lower the latency times then that would be very helpful to the overall use of the product.

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Cons

  • Less Caring
  • Wastes Time

Alejandro David R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Manage the multiple sales.

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

One of the best programs that I have at hand to connect with each of my clients and speed up the pace of my sales is undoubtedly Chorus.ai, since this program offers me a safe and stable space to guide the best clients and commercial relationships that I have on the web, this program has become a necessity for us since it facilitates interaction with all our clients and guarantees a good experience for both parties in the negotiation, this program is one of the best resources we have for make the multiple calls and meetings in the cloud to manage the multiple sales that are made by this means,

What is your favorite aspect of this product?

Thanks to the support of this program we have been able to see the great reception of our market, this has been thanks to each of the sales we have previously had and it has brought us an excellent reputation, Chorus.ai has a lot to do with these great results and in the explanation of the entry of clients, this program is the favorite of our advertising and sales department since each of the tools of this program are really easy to apply to increase the integration of the company's services and give the possibility to the best and most potential customers to view all our information instantly,

What do you dislike most about this product?

This may still seem a bit basic, the truth is that it lacks many more functions to cover all aspects and generate a more intuitive experience for each of the clients, there are still many more options where we can archive and share documents of different formats with a high weight, as well as the possibility of being able to record much longer videos of each of the sales that are made through this medium, this program has enormous potential.

What recommendations would you give to someone considering this product?

In my case, I like to recommend this program because of the order and power that it offers each of its users to manage each of their online sales. Chorus.ai has endless options that increase interaction and negotiation in each of the projects. It is always a pleasure to manage our sales through this means.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marcel R.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Chorus.ai is easy and useful.

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

With the chorus giving me insight into my recorded meetings, I can move through the sales process faster. Logs are great to review, and receiving an email that lists “next tasks” that I said I’d complete helps me stay in the meeting and take notes afterward.

What is your favorite aspect of this product?

I love being able to go back and access my previous recordings at any time. It is a lifesaver when I go back and send follow-up emails to my clients. Sometimes I don’t take my best notes during a call, so it’s nice to be able to quickly go through the recording and listen to anything I’ve missed. Customers also love getting these recordings to share with others on their team!

What do you dislike most about this product?

I don’t like that most of the time Chorus breaks at the end of the meeting. Sometimes the most valuable parts of the video are deleted/unprocessed. This can be because sometimes calls take a long time or start late, but it would be great if it recorded the entire meeting.

What recommendations would you give to someone considering this product?

When I started my new role as Business Account Manager, I wanted to see calls from my top performers to see how they were performing. The chorus is a great way to practice and watch a variety of calls with analytics and data to back it up. It also makes it easier to review calls with leads and allows me to listen to them better knowing that I can review them and take notes after our conversation.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Inspires Innovation