ZoomInfo

Chorus by ZoomInfo

Composite Score

7.8 /10

CX Score

8.0 /10

36 Reviews Write a Review

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What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details

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Awards & Recognition

Chorus by ZoomInfo won the following awards in the Sales Coaching category

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2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 84%
Negotiation and Contract:: 88%
Conflict Resolution:: 91%
Strategy & Innovation:: 82%
Service Experience:: 84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

4% Negative

5% Neutral

91% Positive

Pros

Respectful
Trustworthy
Transparent
Altruistic

Feature Ratings

Average 80

Dashboards, Analytics and Reporting

Application Integration

Custom Scorecard Templates

Coaching Records

Gamification

AI Simulation Training

Coaching Notes

Video Practice

Collaboration

LMS Integration

Call Ingestion

Vendor Capability Ratings

Average 79

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Also Featured in...

Conversation Intelligence

Score 8.5

View Chorus by ZoomInfo in this category (opens in a new tab)

Chorus by ZoomInfo Reviews

Micah C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

The best option, for a price

Likeliness to Recommend

8 /10

What differentiates Chorus by ZoomInfo from other similar products?

Full-fledged insights for audio + video, intuitive trigger words, and good reporting / shareability.

What is your favorite aspect of this product?

The snippet feature for quick sharing

What do you dislike most about this product?

It doesn't do a great job of picking up the right video participant in recordings

What recommendations would you give to someone considering this product?

It's a worthwhile investment if you plan on using its full feature set (trigger words, coaching, etc.)

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Nibu T.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Great insights - but involves a lot of grunt work.

Likeliness to Recommend

8 /10

What differentiates Chorus by ZoomInfo from other similar products?

It's not very intuitive - the new UI made it worse. One has to figure things out. Even then, there are challenges. Now considering that different stakeholders who use it, you'd expect periodic training, etc.

What is your favorite aspect of this product?

Ability to create and share snippets... and also find out (get notifications) when someone listens to it.

What do you dislike most about this product?

The transcription is off by miles very often. Mobile app is a pain to use. Needs a lot of usability testing and research. When you go to full screen mode for example, you lose the skip ahead function. You have to minimize and then skip - EVERY time.

What recommendations would you give to someone considering this product?

Better customer support. If I face an issue, it's not an easy task to get a satisfactory response

Pros

Respectful
Acts with Integrity
Helps Innovate
Continually Improving Product

Cons

Less Efficient Service
Less Effective Service
Less Reliable

Daniel B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Getting better

Likeliness to Recommend

7 /10

What differentiates Chorus by ZoomInfo from other similar products?

They are now part of the ZoomInfo ecosystem which adds a ton of value from a data and context perspective

What is your favorite aspect of this product?

being able to go back to calls and jot notes

What do you dislike most about this product?

transcribes incorrectly, but overall there isn't much i dislike

What recommendations would you give to someone considering this product?

negotiate, there are a lot of options and they aren't super different

Pros

Trustworthy
Effective Service
Caring
Respectful

Chorus by ZoomInfo

What is Chorus by ZoomInfo?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Chorus by ZoomInfo Ratings

87 Likeliness to Recommend

1 Since last award

91 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Chorus by ZoomInfo?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Conversation Intelligence

Chorus by ZoomInfo Reviews

Micah C.

The best option, for a price

Likeliness to Recommend

Pros

Nibu T.

Great insights - but involves a lot of grunt work.

Likeliness to Recommend

Pros

Cons

Daniel B.

Getting better

Likeliness to Recommend

Pros

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Feature Ratings

Dashboards, Analytics and Reporting

Application Integration

Custom Scorecard Templates

Coaching Records

Gamification

AI Simulation Training

Coaching Notes

Video Practice

Collaboration

LMS Integration

Call Ingestion

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training