Chorus by ZoomInfo Logo Award Winner Product Badge
Chorus by ZoomInfo Logo Award Winner Product Badge
ZoomInfo Technologies Inc

Chorus by ZoomInfo

Composite Score
8.4 /10
CX Score
8.6 /10
Category
Chorus by ZoomInfo
8.4 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

3% Negative
17% Neutral
80% Positive

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

89

Manager Annotation and Feedback

85

Artificial Intelligence Engine

83

Call Analytics

82

Role-Based Access

82

Application Integration

81

Audio Transcription

80

Mobile Support

80

Conversation Coaching

79

Dashboards and Reporting

79

Pipeline Visibility

75

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Availability and Quality of Training

80

Ease of Data Integration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Vendor Support

78

Ease of Customization

76

Chorus by ZoomInfo Reviews

Josh V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Great call recording tool!

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus is a great tool, I think the call transcription features are great. It's nice to look at a call and see exactly what we talked about and what questions came up without needing to play back the entire thing. I also like that it sends out snippets from others on my team so I can learn from them.

What is your favorite aspect of this product?

I love the call transcription. It makes it very easy to scan the discovery questions asked.

What do you dislike most about this product?

I love that it automatically joins my calls to record. If I am joining a call scheduled by a customer or coworker they don't always have the plugin set up and it will not appear in my recorded calls.

What recommendations would you give to someone considering this product?

Definitely move forward! This software is fantastic. It makes it very easy for my manager and I to stay in sync on deals. We can easily talk through coaching and discovery tips for the next conversation. It is fantastic to always have these recordings as reference and learning for new reps or account changes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jennifer D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Comparable to Gong but the CS team is the best

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

The Customer Success Team is second to none.

What is your favorite aspect of this product?

Call Recording and Scorecards

What do you dislike most about this product?

When calls are not recorded due to the prospect declining upon entering call and the AE is not alerted.

What recommendations would you give to someone considering this product?

It is the best investment made for us among a very impressive tech stack!

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Joe F.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Our sales team loves Chorus. We use it daily.

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus is high quality - we no longer need to take notes, so we present better. Their transcriptions are on point and help us to debrief after via email.

What is your favorite aspect of this product?

It’s sleek and discreet, clients don’t ask about what it is. It’s also very accurate and details - the note annotation is incredible.

What do you dislike most about this product?

Currently no dislikes

What recommendations would you give to someone considering this product?

Give it a shot. You won’t be disappointed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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