ZoomInfo

Chorus by ZoomInfo

Composite Score

8.4 /10

CX Score

8.5 /10

344 Reviews Write a Review

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What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details

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Awards & Recognition

Chorus by ZoomInfo won the following awards in the Conversation Intelligence category

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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

4% Negative

16% Neutral

80% Positive

Pros

Enables Productivity
Respectful
Fair
Trustworthy

Feature Ratings

Average 82

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Role-Based Access

Call Analytics

Application Integration

Audio Transcription

Mobile Support

Dashboards and Reporting

Conversation Coaching

Pipeline Visibility

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Sales Coaching

Score 7.7

View Chorus by ZoomInfo in this category (opens in a new tab)

Chorus by ZoomInfo Reviews

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Awesomee product !!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Justin K.

Role: Sales Marketing
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

#1 solution to maximizing efficiency from calls

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

AI tool is extremely accurate and efficient

What is your favorite aspect of this product?

Providing next steps, and key points from call

What do you dislike most about this product?

Accuracy can be off if too many people are on a call

What recommendations would you give to someone considering this product?

Make sure to read the update emails, as they provide next steps that are often times forgotten about

Pros

Performance Enhancing
Trustworthy
Efficient Service
Inspires Innovation

Chris C.

Role: Vendor Management
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Solid, but could improve certain features!

Likeliness to Recommend

8 /10

What differentiates Chorus by ZoomInfo from other similar products?

I'm not sure if there is anything that uniquely distinguishes Chorus from other products. While I was not part of the team that made the final decision for which call review software to choose, I did help do some research on Chorus and Gong - to me Gong felt like a more compelling option, but Chorus has worked fine as well.

What is your favorite aspect of this product?

I like how it auto-transcribes meetings so that if I want to skip ahead to parts of the conversations or skim, I can easily just look at the script. It saves me from having to play through the entire call. Also the talk ratio between reps and prospects/customers is very useful for coaching purposes - gives insight as to where to cut in terms of our script.

What do you dislike most about this product?

Some of the features feel a bit clunky - if there was a more intuitive way to build a "playlist" of the best snippets from reps, it could be really powerful for training purposes. Sometimes, next steps feel weak - so the caller insights don't necessarily line up with what our goals as a business is or our own training policies.

What recommendations would you give to someone considering this product?

It's a solid step forward if you don't currently have anything that listens to calls. It's pretty easy to use and can give you more in-depth insight rather than just listening to calls on your own and having to manually transcribe conversation details (which I have done before and definitely wouldn't recommend).

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Chorus by ZoomInfo

What is Chorus by ZoomInfo?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Chorus by ZoomInfo Ratings

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Chorus by ZoomInfo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Coaching

Chorus by ZoomInfo Reviews

Awesomee product !!

Likeliness to Recommend

Pros

Justin K.

#1 solution to maximizing efficiency from calls

Likeliness to Recommend

Pros

Chris C.

Solid, but could improve certain features!

Likeliness to Recommend

Pros

Most Popular Chorus by ZoomInfo Comparisons

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Feature Ratings

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Role-Based Access

Call Analytics

Application Integration

Audio Transcription

Mobile Support

Dashboards and Reporting

Conversation Coaching

Pipeline Visibility

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization