ZoomInfo Technologies Inc

Chorus by ZoomInfo

Composite Score

8.4 /10

CX Score

8.6 /10

340 Reviews Write a Review

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What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

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Awards & Recognition

Chorus by ZoomInfo won the following awards in the Conversation Intelligence category

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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

3% Negative

17% Neutral

80% Positive

Pros

Enables Productivity
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 82

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Call Analytics

Role-Based Access

Application Integration

Audio Transcription

Mobile Support

Conversation Coaching

Dashboards and Reporting

Pipeline Visibility

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Sales Coaching

Score 7.7

View Chorus by ZoomInfo in this category (opens in a new tab)

Chorus by ZoomInfo Reviews

Steve H.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

High utility product - great for coaching

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

I didn't evaluate other products but I know our organization evaluated Gong and Chorus. Chorus won out.

What is your favorite aspect of this product?

I love the call recording (simplicity of adding it to a Zoom call) and beyond that the coaching options. As a manager I used to make manager annotations on calls my reps would surface to me and tie them to the exact section of the call so they could listen again and learn from it. Lastly, creating playlists of great calls at different points in the sales cycle is highly useful for my teams and myself as a rep.

What do you dislike most about this product?

I have had periodic issues where Chorus doesn't join my calls with no warning but usually a reset in the settings fixes it.

What recommendations would you give to someone considering this product?

Think about how you coach your reps today. If you are only able to coach on calls you are physically on, this extends your sphere of influence and impact. If you are doing this today but seeing if Chorus is better. Having used Chorus for almost 5 years, I can state that they have innovated and adapted over the years which is always something I look for in a tech partner.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Jeremy H.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Extremely helpful tool that is user friendly

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

The cross collaboration tools are wonderful

What is your favorite aspect of this product?

Being able to quickly access important moments of a call and to be able to tag a member of my team.

What do you dislike most about this product?

Can't think of anything

What recommendations would you give to someone considering this product?

If you want your sales, implementation, customer success, and support teams to succeed, then use Chorus.ai

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Andrew Francis S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Convenience and coaching for all!

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

UI keeps things simple,

What is your favorite aspect of this product?

breakdown of talk time, auto skip to customer answers

What do you dislike most about this product?

no hard complaints to specify

What recommendations would you give to someone considering this product?

if you have a coaching culture (vs a dashboard management culture) it’s invaluable

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Reliable

Cons

Charges for Enhancements

Chorus by ZoomInfo

What is Chorus by ZoomInfo?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Chorus by ZoomInfo Ratings

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Chorus by ZoomInfo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Coaching

Chorus by ZoomInfo Reviews

Steve H.

High utility product - great for coaching

Likeliness to Recommend

Pros

Jeremy H.

Extremely helpful tool that is user friendly

Likeliness to Recommend

Pros

Andrew Francis S.

Convenience and coaching for all!

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Call Analytics

Role-Based Access

Application Integration

Audio Transcription

Mobile Support

Conversation Coaching

Dashboards and Reporting

Pipeline Visibility

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization