ZoomInfo

Chorus by ZoomInfo

Composite Score

8.5 /10

CX Score

8.6 /10

349 Reviews Write a Review

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What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details

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Awards & Recognition

Chorus by ZoomInfo won the following awards in the Conversation Intelligence category

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2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Champion

2021

Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 85%
Negotiation and Contract:: 82%
Conflict Resolution:: 87%
Strategy & Innovation:: 84%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

4% Negative

15% Neutral

81% Positive

Pros

Fair
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 82

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Call Analytics

Role-Based Access

Application Integration

Audio Transcription

Mobile Support

Conversation Coaching

Dashboards and Reporting

Pipeline Visibility

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Sales Coaching

Score 7.8

View Chorus by ZoomInfo in this category (opens in a new tab)

Chorus by ZoomInfo Reviews

Lydia W.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

We decided to go back to basics

Likeliness to Recommend

6 /10

What differentiates Chorus by ZoomInfo from other similar products?

The reasonable price, the excellent call coaching and AI transcription and the benefits you can obtain as a user of both ZoomInfo and Chorus in bundling.

What is your favorite aspect of this product?

The bundling with ZoomInfo was neat! Also the interface is more simple than other similar products, which can speed up onboarding.

What do you dislike most about this product?

After engaging in asynchronous coaching for several years, we realized that it simply wasn't improving AE performance the way we had hoped in terms of conversion rate and deal size. While the high-level analytics were interesting, they because more of a distraction (talk time etc) vs just engaging in dialogue while reviewing a call recording with an AE in real time and role playing best practices 1:1. By taking a simple "watch and talk" approach, we actually saw the team's metrics improve more quickly.

What recommendations would you give to someone considering this product?

Simply reviewing calls 1:1 with my team has produced great outcomes and is absolutely worth trying before getting "fancy" with a product like this. My team found the asych coaching less helpful than discussing what they were thinking and their approach with me during our 1:1 after reviewing the recording together. They found they could understand best practices more deeply that way and incorporated skills holistically. If it ain't broke, don't fix it.

Pros

Effective Service
Helps Innovate
Continually Improving Product
Trustworthy

Cons

Less Reliable
Less Performance Enhancing

Dale H.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Accuracy of AI Summary

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

Summary feature for AI is so killer, I made an account on this site so I could write this review. I'm sure there are other competitors, but it's all my company offers me to use.

What is your favorite aspect of this product?

The AI Summary feature after the call is over. I was actually going to ask them if they have humans doing it since it's so accurate most of the time.

What do you dislike most about this product?

The interface when you're looking at who talked during the meeting could use a UI freshening. It feels very basic but I wouldn't know where to start on making it look more modern/cleaner.

What recommendations would you give to someone considering this product?

Give it a trial run and I'm sure you won't be sorry you did.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Primo G.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

its an amazing product

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus.ai much more user friendly compare to others it gives us the ability to analyze realtime the call.

What is your favorite aspect of this product?

the recording of chorus.ai , it transcribes and analyzes realtime.

What do you dislike most about this product?

The cost but we can work on it .

What recommendations would you give to someone considering this product?

it gives you the ability to plan after the call, becasue it gives us to identify the customers need,

Pros

Reliable
Unique Features
Efficient Service
Respectful

Cons

Less Caring
Vendor Friendly Policies

Chorus by ZoomInfo

What is Chorus by ZoomInfo?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Chorus by ZoomInfo Ratings

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Chorus by ZoomInfo?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Coaching

Chorus by ZoomInfo Reviews

Lydia W.

We decided to go back to basics

Likeliness to Recommend

Pros

Cons

Dale H.

Accuracy of AI Summary

Likeliness to Recommend

Pros

Primo G.

its an amazing product

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Call Analytics

Role-Based Access

Application Integration

Audio Transcription

Mobile Support

Conversation Coaching

Dashboards and Reporting

Pipeline Visibility

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization