Chorus by ZoomInfo Logo Award Winner Product Badge
Chorus by ZoomInfo Logo Award Winner Product Badge
ZoomInfo Technologies Inc

Chorus by ZoomInfo

8.6 /10
Category
Chorus by ZoomInfo
8.6 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

3% Negative
17% Neutral
80% Positive

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

89

Manager Annotation and Feedback

85

Artificial Intelligence Engine

83

Call Analytics

82

Role-Based Access

82

Application Integration

81

Audio Transcription

80

Mobile Support

80

Conversation Coaching

79

Dashboards and Reporting

79

Pipeline Visibility

75

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Availability and Quality of Training

80

Ease of Data Integration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Vendor Support

78

Ease of Customization

76

Chorus by ZoomInfo Reviews

Pedro O.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Elevating Conversation and Powering Sales Success

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus.ai's technology is highly accurate in transcribing and analyzing sales interactions. Its voice recognition engine and artificial intelligence algorithms capture and extract relevant information from customer calls, meetings, and emails. This allows sales teams to better understand customer needs, identify pain points, and seize opportunities.

What is your favorite aspect of this product?

One of the features I like the most about Chorus.ai is its ability to bring visibility and transparency to sales interactions. The ability to access detailed transcripts and analysis of calls and meetings allows me to better understand the behavior and needs of my clients. Also, the coaching role has helped me improve my sales skills and grow professionally.

What do you dislike most about this product?

Although Chorus.ai is a powerful and highly effective tool, I would like to see a more intuitive and user-friendly interface. Navigation can be a bit confusing at times, especially for first-time users. A more intuitive interface would make the tool easier to adopt and use for all team members.

What recommendations would you give to someone considering this product?

I would recommend Chorus.ai to any sales professional looking to improve their performance and maximize their success. The ability to capture and analyze customer conversations provides invaluable insight into customer needs and preferences, allowing strategies and messaging to be tailored to achieve better results.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Karen B.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Chorus.ai is amazing!

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

I can concentrate on providing the most helpful, constructive comments to help my team achieve by using Chorus to break down the numerous calls that my team makes into manageable chunks. I like looking over the transcripts to find specific words or phrases in meetings.

What is your favorite aspect of this product?

It is beneficial to have the ability to examine calls in the past to edit my post-call notes. It is also useful for figuring out the technical needs for particular circumstances or learning why a consumer likes or dislikes your product. I adore the ability to create Snippets, which let you concentrate on a certain section of the call and let people view what you need without them having to skip through the unneeded portions.

What do you dislike most about this product?

There is a rush to either get Chorus to join my zoom call because it doesn’t always join automatically or to take manual notes. Since transcription is not perfect and frequently assigns the wrong speaker to what is being said, I read everything as a wall of text and ignored the speaker.

What recommendations would you give to someone considering this product?

Chorus.ai has completely changed the game! Being a customer success manager has allowed me to focus on client interactions without pausing to take notes. My feedback capturing has greatly improved as a result! I can write brief client reviews and send them right to the product. The transcripts have been really helpful when I need to quickly review what the consumer said, inquired about, etc. I can’t image having to stop using Chorus.ai at this point and switch back to taking notes the old-fashioned way.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Scott H.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

Sales Coaching with Chorus

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus is part of the Zoominfo family, so its great to just have to manage contracts with a single vendor. Their integration with Zoominfo and Salesforce is awesome. We can easily see recordings related to Salesforce Accounts either with SFDC or Zoominfo. The UI is just slick.

What is your favorite aspect of this product?

It's simple to use and intuitive. Its setup such that if an internal user has a meeting scheduled with an external user, Chorus will auto-join that meeting, record the call, and relate that recording to the Salesforce Account. If you login to Chorus, the platform UI is slick and easy to navigate. Very easy to use as an individual contributor, or a manager giving coaching queues.

What do you dislike most about this product?

Sometimes Chorus doesn't auto-join a meeting. The reason why is usually justified (i.e. last minute changes to the meeting invite, therefore Chorus didn't have enough time to sync). You can always force Chorus to join by copy/pasting the meeting URL into a special Chorus page.

What recommendations would you give to someone considering this product?

Try before you buy, its a great tool, overall very happy with it.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Caring
  • Altruistic

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