Chorus by ZoomInfo Logo
Chorus by ZoomInfo Logo
ZoomInfo

Chorus by ZoomInfo

Composite Score
8.4 /10
CX Score
8.5 /10
Category
Chorus by ZoomInfo
8.4 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Awards & Recognition

Chorus by ZoomInfo won the following awards in the Conversation Intelligence category

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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
85%
Negotiation and Contract:
82%
Conflict Resolution:
87%
Strategy & Innovation:
83%
Service Experience:
86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

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4% Negative
15% Neutral
81% Positive

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

89

Manager Annotation and Feedback

85

Artificial Intelligence Engine

84

Call Analytics

83

Role-Based Access

83

Application Integration

82

Audio Transcription

81

Mobile Support

81

Conversation Coaching

80

Dashboards and Reporting

80

Pipeline Visibility

76

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Business Value Created

84

Usability and Intuitiveness

82

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Vendor Support

78

Ease of Customization

77

Chorus by ZoomInfo Reviews

Abhiraj B.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Excellent Tool

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

I will have to say i don't have much knowledge on its competitors but the breadth of features would make it stand out.

What is your favorite aspect of this product?

The accuracy and innovative ways by which it derives conversational intelligence are mind-blowing. I only checked out this feature of the tool but was more than enough.

What do you dislike most about this product?

It is extremely pricey and not well suited for most companies, also it has a multilevel support contact which is also a drawback.

What recommendations would you give to someone considering this product?

It is an excellent tool, but a thorough cost-benefit analysis should be done before getting this software, mainly because of its price.

Pros

  • Saves Time
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Phil S.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Taking My Copywriting to the Next level

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus.ai really nails something special - coaching conversations. It helps you identify those winning phrases and communication patterns that resonate with customers.

What is your favorite aspect of this product?

Being able to pinpoint the exact moments in a sales call where a customer leans in, or the specific language that gets them excited about our conservation programs

What do you dislike most about this product?

There's a lot of data to sift through, and it takes some practice to identify the truly impactful insights

What recommendations would you give to someone considering this product?

If you're serious about upping your copywriting game, having, Chorus.ai is definitely worth a try.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Saves Time
  • Respectful

Ankur K.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

usefull product

Likeliness to Recommend

8 /10

What differentiates Chorus by ZoomInfo from other similar products?

yes from this it give us the idea what kind of discussionn we had and is it useful for future

What is your favorite aspect of this product?

its giving the whole analysis after call

What do you dislike most about this product?

high cost of this products

What recommendations would you give to someone considering this product?

yes if you want to check a breif analysis from your meetings so try this

Pros

  • Security Protects
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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