Chorus by ZoomInfo Logo Award Winner Product Badge
Chorus by ZoomInfo Logo Award Winner Product Badge
ZoomInfo Technologies Inc

Chorus by ZoomInfo

Composite Score
8.4 /10
CX Score
8.6 /10
Category
Chorus by ZoomInfo
8.4 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

3% Negative
17% Neutral
80% Positive

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

89

Manager Annotation and Feedback

85

Artificial Intelligence Engine

83

Call Analytics

82

Role-Based Access

82

Application Integration

81

Audio Transcription

80

Mobile Support

80

Conversation Coaching

79

Dashboards and Reporting

79

Pipeline Visibility

75

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Availability and Quality of Training

80

Ease of Data Integration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Vendor Support

78

Ease of Customization

76

Chorus by ZoomInfo Reviews

David K.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

A better to engage with prospects

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus.ai has brought me a lot of profits and allowed me to devote more of my time to listening to my prospects' worries and ensuring that I understand their inquiries. I had the greatest experience with Chorus.ai and this was just one solution that satisfied me truly with its power of functionality.

What is your favorite aspect of this product?

When I examined it completely I concluded that it is amazingly flexible and adjustable, any of its features can be easily adjusted to meet specific needs, it is its main aspect that first amazed me aside from that it's also nice to be able to fully concentrate on a sales conversation knowing that Chorus.ai is taking notes on all of the important aspects.

What do you dislike most about this product?

There are not many things that really bothered me but there are two things that I wish instantly updated in this efficient system. The length of time the sales rep should speak isn't adjusted for the sort of meeting. So, during a demo, I'd expect the rep to speak up a little more.

What recommendations would you give to someone considering this product?

The thing that pushed me to recommend it was its flexibility and the fact it also reminds its users of certain "follow up" topics, which is important because they will always be able to address unresolved issues/questions and follow up in a professional and precise manner. Chorus.ai is a highly functional and highly recommended conversation intelligence platform.

Pros

  • Performance Enhancing
  • Unique Features
  • Saves Time
  • Respectful

Tanner W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Chorus is nice to record your customer calls

Likeliness to Recommend

6 /10

What differentiates Chorus by ZoomInfo from other similar products?

The Chorus sales rep did well building trust during negotiations

What is your favorite aspect of this product?

Peace of mind for calls being recorded

What do you dislike most about this product?

No native zoom integration

What recommendations would you give to someone considering this product?

Evaluate this and Gong

Pros

  • Caring
  • Respectful
  • Client Friendly Policies
  • Helps Innovate

Gibbs A.

  • Role: Human Resources
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Chirus.ai is a great software for doing work.

Likeliness to Recommend

8 /10

What differentiates Chorus by ZoomInfo from other similar products?

The buying experience was good, as were the implementation and onboarding experiences. We received immediate value from Chorus, particularly for sellers who had a better time actively listening to customers, and preparing for future calls by listening to previous calls and reading transcriptions. There’s far more we would like to do with Chorus, however we’ve not yet invested in leveraging the platform in an exceedingly repeatable way. We are sitting on a mountain of calls, and that we want more focus/attention on choosing the proper needs enablement purposes, and for collating feedback on enhancements for our Product team.

What is your favorite aspect of this product?

Flexible information tagging of decision topics Searchable call transcripts listening to most interesting components of calls editing of calls to capture and save snippets Topical Playlists emulate greatest hit ideas in Spotify. Overall, the product and company are a pleasure to figure with, however, we’ll want a lot of dedicated focus on internal resources to urge purposeful ROI.

What do you dislike most about this product?

Loading the recording has some problems, particularly for long recording videos. I’m unsure if it’s with my connection or the app itself. However, I perceive that since the tools are keeping a lot of recording, it’s still functioning what it is supposed to be doing still the difficulty of loading the recording is barely a minimal issue.

What recommendations would you give to someone considering this product?

As a user, I like to recommend Chorus.aI; it’ll facilitate companies, particularly the sales department, to improve their sales style or technique by looking at the recording as a sample of a selling point. It's terribly usable further now of the pandemic, especially for people who are engaging at home or having a tough time communicating with peers and requesting an assistant for training.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Effective Service

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