Chorus by ZoomInfo

What differentiates Chorus by ZoomInfo from other similar products?

With this platform it easy for one to access any past recordings at any time. Secondly one can easily see the filler words when demonstration is undergoing. Also with this platform one can easily couch others helping one to easily reflect on the past conversation. The analytics are great.

What is your favorite aspect of this product?

This platform has helped me to review missed points, key takeaways and mostly focus on growth.

What do you dislike most about this product?

The platform is helping me alot. I have no cons for the platform.

What recommendations would you give to someone considering this product?

I highly recommend Chorus due to it great features which help in enhancing superb analytics.

What differentiates Chorus by ZoomInfo from other similar products?

I enjoy how effortlessly Chorus can "listen in" on the call by integrating with your phone software. You can set up trigger words so you can go back and look through a portion of the call without having to read through the entire transcript in this way.

What is your favorite aspect of this product?

We have a mountain of calls. Thus we need to put more effort and concentration into picking the best calls for enablement and for gathering input on improvements for our Product team. Although the firm and product are generally a pleasure to work with, we will need to devote more internal resources to get a substantial return on investment.

What do you dislike most about this product?

I had hoped that AI recommendations would be more trustworthy. The Android mobile app is incredibly glitchy. Desire a connection with Customer Success that is more proactive. The product itself is excellent. However, I struggle with the cost against value trade-off.

What recommendations would you give to someone considering this product?

I would suggest Chorus if you're searching for a solution to get more insight into the calls made by your staff. It is excellent to have call visibility because it may be utilized to train new team members or responsibilities. Using the platform as a decentralized team, we were able to streamline our onboarding and training procedures for new hires and implement best practices.

What differentiates Chorus by ZoomInfo from other similar products?

I review what I missed in the past and catch up with it. I especially adore the tools that highlight the client's comments and display the terms utilized. This tool is excellent for both finding training materials and reviewing my calls. It excelled in every aspect!

What is your favorite aspect of this product?

During a demonstration, it is quite helpful to be able to observe my filler words. It actively encourages me to try and keep in mind when speaking to a prospect the words I use that can foster skepticism. In addition, I'm able to listen to what I said to determine if there are any alternative approaches to taking a prospect's questions.

What do you dislike most about this product?

Although the transcripts are not the most accurate, they will improve. For now, it is nice to be able to search the transcripts for specific phrases or words, I've found that to be quite helpful. The call that is being recorded is clear. For some callers, it can occasionally be a little off-putting.

What recommendations would you give to someone considering this product?

You need CHORUS. AI if you want to develop following your sales calls and meetings. You can learn important lessons that will advance you. As a result, you may make playlists regarding training for a particular feature or on specific customer feedback. The search engine is quite efficient.